FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Bilingual Outbound Enrollment Agent
Five Star Solutions. Make outbound calls to eligible health-plan members using an automated dialing system .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong verbal communication and active listening skills while engaging health-plan members in a professional manner. Proficient in using CRM systems, particularly Salesforce, to document call outcomes and manage enrollment processes effectively.
Highest-signal resume keywords
Outbound Calling ExperienceSalesforce CRM ProficiencyFluent in English and SpanishAttention to DetailCustomer Service Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Outbound CallingEnrollment ProceduresDocumentation SkillsScript FollowingCall Center Experience
Soft Skills
Verbal CommunicationActive ListeningEmpathetic CommunicationProfessionalismPatience
Tools & Technologies
Salesforce CRMAutomated Dialing SystemComputer Applications
Industry Keywords
Health-Plan EnrollmentPrivacy ProceduresCompliance ProceduresCustomer Engagement
About the role
Key responsibilities & impact- Make outbound calls to eligible health-plan members using an automated dialing system
- Follow established scripts and enrollment procedures accurately
- Engage members in professional, friendly, and conversational discussions
- Explain program benefits and enrollment opportunities clearly
- Address common questions and objections while keeping the conversation focused on enrollment
- Navigate Salesforce CRM and other required systems while speaking with members
- Reference general health or prescription-related information already provided in the system without independently collecting sensitive health information
- Document call outcomes and enrollment activity accurately
- Meet established quality, productivity, and enrollment goals
- Protect member information and follow all required privacy and compliance procedures
Requirements
What you’ll need- Previous outbound calling, call center, customer service, sales, or enrollment experience preferred
- Strong verbal communication and active listening skills
- Comfortable following a structured script while maintaining a natural conversation
- Ability to confidently handle questions, hesitation, and objections
- Professional, patient, and empathetic communication style
- Comfortable working with CRM systems and multiple computer applications
- Strong attention to detail and accurate documentation skills
- Ability to work independently in a remote environment
- Reliable attendance and a strong commitment to meeting performance expectations
- Must be able to speak, read, and write fluently in English and Spanish
- Must reside in Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming
Benefits
Comp & perks- $1 differential for nights and weekends
- Incentives
- Paid training, typically 1 week in length
- Full-time, benefit eligible after 60 days