Customer Service

Five Star Solutions

. Support J.W. Pepper customers, including bands, choirs, and orchestras, with products and services . Address customer questions and concerns by phone, email, and chat . Manage large volumes of inbound calls in a timely

Posted 10/28/2026full-timeRemote • United StatesJunior💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to manage high call volumes and provide effective solutions. Proficient in using multiple systems and tools to enhance customer satisfaction and maintain quality communication.

Highest-signal resume keywords

Customer Service ExperienceCall Center ExperienceTechnical SavvyStrong Verbal Communication SkillsCRM Systems Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer SupportCall ManagementMultitaskingProblem SolvingData Entry

Soft Skills

Active ListeningProfessional CommunicationRapport BuildingQuick LearningIndependence

Tools & Technologies

OutlookWordExcelCRM SystemsDual Monitors

Industry Keywords

Customer SatisfactionUpsellingCross-SellingRemote WorkConfidentiality

About the role

Key responsibilities & impact

Support J.W. Pepper customers, including bands, choirs, and orchestras, with products and services
Address customer questions and concerns by phone, email, and chat
Manage large volumes of inbound calls in a timely manner
Handle calls without a script while maintaining call control
Identify customer needs, research issues, and provide solutions or alternatives
Access company and client resources to handle calls accurately
Identify upsell and cross-sell opportunities
Support customer satisfaction and maintain quality
Multitask across multiple systems and switch tasks efficiently
Complete all training sessions
Communicate patiently and professionally to build rapport
Maintain punctuality and attendance during scheduled work times
Maintain confidentiality and security according to company policies
Cross-train as requested
Perform other duties as assigned

Requirements

What you’ll need

1 year of customer service or customer support experience
1 year of previous call center or office background experience required
A high school diploma or GED is preferred
Technical savvy, including ability to toggle between multiple browsers and systems using dual monitors
Previous experience using Outlook, Word and Excel preferred
Knowledge of CRM systems a plus
Previous remote work-from-home experience a plus
Quick learner and able to work independently
Strong phone and verbal communication skills with active listening
Must be at least 18 years of age
Background check and drug screen required in accordance with state and federal laws
Must be able to speak, read, write and understand English
Must reside in Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming
Must have verified secure, reliable, dedicated high-speed internet service
Must have an established dedicated work area with a desk, chair, electrical outlet, and direct LAN connection
Ability to regularly sit and use hands to feel, handle and control objects
Ability to occasionally reach, stoop, kneel, crouch, and lift or carry up to 30 lbs
Standard vision and hearing abilities required

Benefits

Comp & perks

Paid training, typically 3 weeks in length from 9:00am–6:00pm Monday–Friday (EST)
Full-time, 40 hours
Benefit eligible the first of the month after 60 days
Equipment will be shipped to you
Company-provided equipment
Remote work
EOE/Veterans/Disabled/LGBT employer
E-Verify program participation