Customer Service

Five Star Solutions

. Support customers by phone with product information and account corrections .

Posted 9/23/2026full-timeRemote • United StatesJunior💰 $14 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on accuracy and attention to detail while managing multiple tasks in a remote environment. Proficient in communication and problem-solving to effectively address customer needs and ensure satisfaction.

Highest-signal resume keywords

Customer Service ExperienceCall Center ExperienceTechnical SavvyStrong Verbal Communication SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Account ManagementData ValidationDocument Issue ResolutionPayment ProcessingRemote Work Proficiency

Soft Skills

Active ListeningTime ManagementInterpersonal SkillsProfessionalismCalmness Under Pressure

Tools & Technologies

Screen-Sharing SoftwareGeneral Office TechnologyDual MonitorsOnline Resources Navigation

Certifications & Qualifications

Background Check Compliance

Industry Keywords

Customer SupportRemote WorkCall CenterCustomer InteractionProblem Solving

About the role

Key responsibilities & impact

Support customers by phone with product information and account corrections
Ensure customer paperwork is accurate and complete
Submit accurate paperwork for further review
Update and maintain customer account information and records
Validate information and identify and resolve document issues
Determine root causes and provide appropriate solutions
Expedite corrections or adjustments and follow up to ensure resolution
Manage typing, data validation, and customer interactions simultaneously
Maintain dependable scheduling, punctuality, and attendance
Identify customer needs, clarify information, research, and provide solutions or alternatives
Navigate online resources and company/client systems efficiently
Handle incoming calls, emails, and chat messages
Take payment information and process payments
Remain positive and professional in customer interactions
Cross-train as requested

Requirements

What you’ll need

1 year of customer service or customer support experience required
1 year of previous call center or office background experience required
Technical savvy, including toggling between multiple programs and dual monitors
Previous remote work-from-home experience is a plus
Quick learner able to work independently
Strong phone and verbal communication skills with active listening
Background check compliant with state and federal laws required
Excellent attention to detail and accuracy
Strong interpersonal and communication skills
Effective time-management skills
Ability to handle demanding customers calmly and professionally
Demonstrated ability to deliver consistent customer service
Must work independently in a remote environment
Proficiency with screen-sharing software and general office technology
Must reside in AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY
Must be available for shifts between 8:30am and 5:00pm CST, Monday-Friday

Benefits

Comp & perks

Shift differential of an extra $1/hour for nights and weekends
Possible pay increase after 90 days pending attendance and performance
Paid training, typically one week, Monday-Friday 8:00am-5:00pm CST
Full-time, 40-hour schedule