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Customer Service
Five Star Solutions. Answer telephone calls from customers inquiring about clients’ goods and services .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong phone and verbal communication skills, active listening, and the ability to manage high volumes of inbound calls while providing exceptional customer service. Proficient in using basic computer skills and maintaining a professional demeanor in customer interactions.
Highest-signal resume keywords
Customer Service ExperienceCall Center ExperienceStrong Verbal Communication SkillsActive ListeningBasic Computer Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportCall ManagementUpsellingProblem SolvingTask Switching
Soft Skills
Professional AttitudePositive InteractionIndependenceQuick LearningPunctuality
Tools & Technologies
Intel Core i5-8250U ProcessorWindows 10 or 11Dual MonitorsUSB DSP HeadsetHigh-Speed Internet
Certifications & Qualifications
Background Check Compliance
Industry Keywords
Inbound CallsCustomer Needs IdentificationCommunication ScriptsClient Resources AccessRemote Work Requirements
About the role
Key responsibilities & impact- Answer telephone calls from customers inquiring about clients’ goods and services
- Provide high-quality service with a helpful, professional attitude
- Assist clients with inquiries about debit card incentives, orders, and balances
- Manage large amounts of inbound calls in a timely manner
- Follow communication scripts when handling different topics
- Identify customer needs, clarify information, research, and provide solutions or alternatives
- Access company and client resources to accurately handle calls
- Upsell products when opportunities arise
- Switch between tasks without losing efficiency or composure
- Maintain punctuality and attendance at all scheduled times
- Remain positive and professional in customer interactions
- Cross-train as requested
Requirements
What you’ll need- Previous 3–6 months of customer service or customer support experience preferred
- Previous 3–6 months of call center or office background experience a plus
- Basic computer skills
- Quick learner and able to work independently
- Strong phone and verbal communication skills along with active listening
- Must be 18 years of age
- Background check required in accordance with state and federal laws
- Must live in Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming
- Must provide own equipment and workspace
- Verified secure, reliable, dedicated high-speed internet and dedicated work area required
- Intel Core i5-8250U series processor or greater
- 8GB memory on Windows 10 or 11 64-bit
- Screen resolution of 1280x768 or higher
- Dual monitors required
- USB DSP headset
- Laptop or desktop required; Chromebooks, netbooks, and tablets are not accepted
- Up-to-date antivirus software installed and recent scan completed
- Firewall enabled
- Hardwired connection to modem or router; Wi-Fi or extenders are not permitted
Benefits
Comp & perks- Shift differential: extra $1/hr for nights and weekends
- Paid training, typically 2–5 days
- Work-at-home arrangement
- Full-time or part-time temporary scheduling options