Customer Service

Five Star Solutions

. Answer inbound telephone calls from customers inquiring about clients’ goods and services .

Posted 9/18/2026contractRemote • Alabama • United StatesSeniorLead💰 $14 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication and problem-solving. Proficient in managing high call volumes while maintaining professionalism and efficiency in a remote work environment.

Highest-signal resume keywords

Customer Service ExperienceStrong Phone Communication SkillsBasic Computer SkillsActive ListeningCall Center Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Basic Computer SkillsCall ManagementUpselling ProductsResearch and Problem SolvingCommunication Scripts

Soft Skills

Professional AttitudeQuick LearnerAbility to Work IndependentlyPunctualityComposure Under Pressure

Tools & Technologies

Intel Core i5-8250U ProcessorWindows 10 or 11Dual MonitorsUSB DSP HeadsetHigh-Speed Internet

Industry Keywords

Customer SupportInbound CallsBackground CheckRemote WorkOffice Background Experience

About the role

Key responsibilities & impact

Answer inbound telephone calls from customers inquiring about clients’ goods and services
Provide high-quality service with a helpful, professional attitude
Assist customers with debit card incentives, orders, and balances
Manage large amounts of inbound calls in a timely manner
Follow communication scripts for different topics
Identify customer needs, clarify information, research, and provide solutions or alternatives
Access company and client resources to handle calls accurately
Upsell products when opportunities arise
Switch between tasks without losing efficiency or composure
Maintain punctuality and attendance at scheduled times
Remain positive and professional in customer interactions
Cross-train as requested

Requirements

What you’ll need

Previous 3–6 months customer service or customer support experience preferred
Previous 3–6 months call center or office background experience a plus
Basic computer skills
Quick learner and able to work independently
Strong phone and verbal communication skills with active listening
Must be 18 years of age
Background check required in accordance with state and federal laws
Must live in Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming
Must provide own equipment and workspace
Verified secure, reliable, dedicated high-speed internet required
Dedicated work area with desk, chair, electrical outlet, and direct LAN connection
Intel Core i5-8250U Series processor or greater
8GB memory on Windows 10 or 11 64-bit
Screen resolution of 1280x768 or higher
Dual monitors required
USB DSP headset
Laptop or desktop required; Chromebooks, netbooks, and tablets not accepted
Up-to-date antivirus software and enabled firewall
Hardwired connection to modem or router; Wi-Fi or extenders not permitted
Must be available to work on the first and last business day of each month

Benefits

Comp & perks

Shift differential: extra $1/hr for nights and weekends
Paid training, typically 2–5 days
Full-time or part-time temporary scheduling
Work-from-home arrangement
Flexible shifts between 8:00am–8:00pm EST, Monday–Friday