Customer Service

Five Star Solutions

. Support customers over the phone with product information and account corrections .

Posted 9/23/2026full-timeRemote • United StatesJunior💰 $14 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on accuracy and attention to detail while managing multiple tasks in a fast-paced environment. Proficient in using technology and communication tools to provide effective support and resolve customer issues.

Highest-signal resume keywords

Customer Service ExperienceCall Center ExperienceTechnical SavvyStrong Verbal Communication SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Account ManagementData ValidationPayment ProcessingDocument Issue ResolutionTime Management

Soft Skills

Active ListeningInterpersonal SkillsProfessionalismCalm Under PressureDependability

Tools & Technologies

Screen-Sharing SoftwareGeneral Office TechnologyOnline Systems Navigation

Certifications & Qualifications

Background Check Compliance

Industry Keywords

Customer SupportRemote WorkCall ManagementCustomer Interaction

About the role

Key responsibilities & impact

Support customers over the phone with product information and account corrections
Ensure the accuracy and completeness of customer paperwork
Submit accurate paperwork for further review
Update and maintain customer account information and records
Identify and resolve document issues by validating information
Determine root causes and provide appropriate solutions or alternatives
Expedite corrections or adjustments and follow up to ensure resolution
Manage typing, data validation, and customer interactions simultaneously
Maintain a dependable schedule for customer appointments
Provide prompt and reliable customer service
Access company and client resources to handle calls accurately
Navigate online systems efficiently
Manage incoming calls, emails, and chat messages
Take payment information and process payments
Maintain punctuality and attendance at scheduled times
Remain positive and professional in customer interactions
Cross-train as requested
Provide product and service information and resolve product and service problems

Requirements

What you’ll need

1 year of customer service or customer support experience required
1 year of previous call center or office background experience required
Technical savvy, including toggling between multiple programs and dual monitors
Strong phone and verbal communication skills with active listening
Background check applicable with state and federal laws required
Excellent attention to detail and accuracy
Strong interpersonal and communication skills
Effective time-management skills
Ability to handle demanding customers while remaining calm and professional
Demonstrated ability to deliver world-class customer service consistently
Ability to work independently in a remote work environment
Proficiency with screen-sharing software and general office technology
Residence in one of the listed states: Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming

Benefits

Comp & perks

Shift differential: extra $1/hour for nights and weekends
Possible pay increase after 90 days pending attendance and performance
Paid training, typically 1 week from 9:00am–6:00pm Monday–Friday (EST)