Customer Service

Five Star Solutions

. Answer telephone calls from customers inquiring about clients' goods and services .

Posted 10/22/2026contractRemote • United StatesSeniorLead💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to manage high volumes of inbound calls while maintaining professionalism and composure. Proficient in utilizing computer systems and tools to provide accurate information and solutions to customer inquiries.

Highest-signal resume keywords

Customer Service ExperienceCall Center ExperienceStrong Phone Communication SkillsActive Listening SkillsBasic Computer Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Inbound Call ManagementUpselling ProductsCommunication Script AdherenceInformation ClarificationResearch Skills

Soft Skills

Professional AttitudeQuick LearnerTask SwitchingPunctualityPositive Interaction

Tools & Technologies

Windows 10 or 11Intel® Core™ i5-8250U ProcessorUSB DSP HeadsetDual MonitorsHigh-Speed Internet Service

Industry Keywords

Customer SupportCall CenterBackground CheckSecure Internet ConnectionDedicated Work Area

About the role

Key responsibilities & impact

Answer telephone calls from customers inquiring about clients' goods and services
Provide high-quality service with a helpful, professional attitude
Assist clients with inquiries on debit card incentives, orders, and balances
Manage large amounts of inbound calls in a timely manner
Follow communication scripts for different topics
Identify customer needs, clarify information, research, and provide solutions or alternatives
Access company and client resources to accurately handle calls
Upsell products when opportunities arise
Switch between tasks efficiently and maintain composure
Maintain punctuality and attendance at scheduled times
Remain positive and professional in customer interactions
Cross-train as requested

Requirements

What you’ll need

Previous 3-6 months customer service or customer support experience preferred
Previous 3-6 months call center or office background experience a plus
Basic computer skills
Quick learner and able to work independently
Strong phone and verbal communication skills along with active listening
Must be 18 years of age
A background check applicable with state and federal laws will be required
Must provide own equipment and workspace
Verified secure, reliable, dedicated high-speed internet service
Established dedicated work area with desk, chair, electrical outlet, and direct LAN connection
Intel® Core™ i5-8250U Series processor or greater
8GB memory on Windows 10 or 11 64 bits
Screen resolution of 1280x768 or higher
Dual monitors
USB DSP headset
Laptop or desktop; no Chromebooks, netbooks, or tablets
Up-to-date antivirus software with a recent scan completed
Enabled firewall
Hardwired modem or router connection; no Wi-Fi or extenders
Must be available on the first and last business day of each month

Benefits

Comp & perks

Shift differential (extra $1/hr nights & wkds)
Paid Training (typically 2-5 days in length)
Full-time or part-time temporary scheduling
Work-at-home arrangement