Customer Service

Five Star Solutions

. Support customers over the phone with product information .

Posted 9/23/2026full-timeRemote • United StatesJunior💰 $14 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities with a focus on accuracy, attention to detail, and effective communication. Proficient in managing multiple tasks and navigating online systems in a remote work environment.

Highest-signal resume keywords

Customer Service ExperienceCall Center ExperienceTechnical SavvyStrong Verbal Communication SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data ValidationDocument Issue ResolutionAccount ManagementTyping ProficiencyProblem Solving

Soft Skills

Active ListeningTime ManagementInterpersonal SkillsCalm Under PressurePositive Attitude

Tools & Technologies

Screen-Sharing SoftwareGeneral Office TechnologyDual MonitorsOnline Systems Navigation

Certifications & Qualifications

Background Check Compliance

Industry Keywords

Customer SupportRemote WorkCustomer InteractionCustomer Needs Assessment

About the role

Key responsibilities & impact

Support customers over the phone with product information
Correct customer account information
Ensure accuracy and completeness of customer paperwork
Submit accurate paperwork for further review
Update and maintain customer account information
Ensure all records are current and accurate
Identify and resolve document issues by validating information
Determine root causes and provide appropriate solutions
Expedite corrections or adjustments as necessary
Manage typing, data validation, and customer interaction simultaneously
Maintain a dependable schedule for customer appointments
Provide prompt and reliable customer service
Identify customer needs, clarify information, research and provide solutions or alternatives
Access company and client resources to handle calls accurately
Navigate online systems efficiently
Switch between tasks without loss of efficiency or composure
Maintain punctuality and attendance at scheduled times
Remain positive and professional in customer interactions
Cross-train as requested

Requirements

What you’ll need

1 year of customer service or customer support experience required
1 year of previous call center or office background experience required
Technical savvy; able to toggle between multiple programs and dual monitors
Previous remote work from home experience is a plus
Quick learner and able to work independently
Strong phone and verbal communication skills with active listening
Background check applicable with state and federal laws required
Excellent attention to detail and accuracy
Strong interpersonal and communication skills
Effective time-management skills
Ability to handle demanding customers while remaining calm and professional
Demonstrated ability to deliver world-class customer service consistently
Must be able to work independently in a remote work environment
Proficiency with screen-sharing software and general office technology

Benefits

Comp & perks

Shift differential of $1/hour for nights and weekends
Possible pay increase after 90 days pending attendance and performance
Paid training, typically 1 week
Full-time status, 40 hours per week