Customer Service

Five Star Solutions

. Support J.W. Pepper customers, including bands, choirs, and orchestras, by phone, email, and chat . Address customer questions and concerns about products and services . Manage large amounts of inbound calls in a

Posted 10/28/2026full-timeRemote • United StatesJunior💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to manage inbound calls, identify customer needs, and provide effective solutions. Proficient in multitasking across multiple systems while maintaining professionalism and communication.

Highest-signal resume keywords

Customer Service ExperienceCall Center ExperienceTechnical SavvyStrong Verbal Communication SkillsCRM Systems Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportCall ManagementMultitaskingActive ListeningProblem Solving

Soft Skills

Professional CommunicationRapport BuildingIndependenceQuick Learning

Tools & Technologies

OutlookWordExcelCRM SystemsDual Monitors

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Inbound CallsCustomer SatisfactionConfidentialityRemote WorkBackground Check

About the role

Key responsibilities & impact

Support J.W. Pepper customers, including bands, choirs, and orchestras, by phone, email, and chat
Address customer questions and concerns about products and services
Manage large amounts of inbound calls in a timely manner
Work without a script and maintain call control
Identify customer needs, clarify information, research, and provide solutions or alternatives
Access company and client resources to accurately handle calls
Identify upsell and cross-sell opportunities
Support customer satisfaction and maintain quality
Switch between tasks and multitask across multiple systems
Complete all training sessions
Communicate patiently and professionally to build rapport
Maintain punctuality and attendance during scheduled times
Maintain confidentiality and security according to Five Star Solutions policies
Cross-train as requested
Perform other duties as assigned

Requirements

What you’ll need

1 year of customer service or customer support experience
1 year of previous call center or office background experience required
High school diploma or GED preferred
Technical savvy, able to toggle between multiple browsers and systems using dual monitors
Previous experience using Outlook, Word and Excel preferred
Knowledge of CRM systems a plus
Previous remote work from home experience a plus
Quick learner and able to work independently
Strong phone and verbal communication skills along with active listening
Must be at least 18 years of age
Background check and drug screen required, applicable with state and federal laws
Must be able to speak, read, write and understand English
Must reside in AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY
Verified secure, reliable, dedicated high-speed internet service required
Established dedicated work area with desk, chair, electrical outlet, and direct LAN connection

Benefits

Comp & perks

Paid training, typically 3 weeks in length from 9:00am-6:00pm Monday-Friday (EST)
Benefit eligible the first of the month after 60 days
Company-provided equipment shipped to you
Remote work arrangement
Full-time, 40 hours per week