Customer Service

Five Star Solutions

. Answer telephone calls from customers inquiring about clients’ goods and services .

Posted 9/17/2026full-timeRemote • Alabama • United StatesSeniorLead💰 $14 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to manage high call volumes while providing accurate information and solutions. Proficient in using computer systems and maintaining a professional demeanor in customer interactions.

Highest-signal resume keywords

Customer Service ExperienceCall Center BackgroundStrong Phone Communication SkillsBasic Computer SkillsActive Listening

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Call ManagementProblem SolvingUpsellingTask SwitchingResearch Skills

Soft Skills

ProfessionalismPositive AttitudeIndependencePunctualityComposure

Tools & Technologies

Windows 10 or 11Intel Core i5-8250U ProcessorUSB DSP HeadsetDual MonitorsHigh-Speed Internet

Industry Keywords

Customer SupportInbound CallsCommunication ScriptsBackground CheckRemote Work Requirements

About the role

Key responsibilities & impact

Answer telephone calls from customers inquiring about clients’ goods and services
Provide high-quality, helpful, and professional customer service
Assist with inquiries regarding debit card incentives, orders, and balances
Manage large volumes of inbound calls in a timely manner
Follow communication scripts for different topics
Identify customer needs, clarify information, research, and provide solutions or alternatives
Access company and client resources to handle calls accurately
Upsell products when opportunities arise
Switch between tasks efficiently while maintaining composure
Maintain desk availability, punctuality, and attendance during scheduled times
Remain positive and professional in customer interactions
Cross-train as requested

Requirements

What you’ll need

Previous 3–6 months of customer service or customer support experience preferred
Previous 3–6 months of call center or office background experience is a plus
Basic computer skills
Ability to learn quickly and work independently
Strong phone and verbal communication skills with active listening
Must be 18 years of age
Background check required in accordance with state and federal laws
Must live in Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming
Must provide own computer equipment and workspace
Verified secure, reliable, dedicated high-speed internet service
Established dedicated work area with desk, chair, electrical outlet, and direct LAN connection
Intel Core i5-8250U processor or greater
8GB memory on Windows 10 or 11 64-bit
Screen resolution of 1280x768 or higher
Dual monitors required
USB DSP headset
Laptop or desktop required; Chromebooks, netbooks, and tablets are not accepted
Up-to-date antivirus software installed and recent scan completed
Firewall enabled
Hardwired connection to modem or router; Wi-Fi or extenders are not permitted

Benefits

Comp & perks

Shift differential: extra $1/hr for nights and weekends
Paid training, typically 2–5 days
Work-at-home position
Full-time or part-time temporary scheduling options
20–40 hours per week