Customer Service

Five Star Solutions

. Answer telephone calls from customers inquiring about clients’ goods and services .

Posted 9/18/2026full-timeRemote • Alabama • United StatesSeniorLead💰 $14 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong phone and verbal communication skills, active listening, and the ability to manage high volumes of inbound calls while providing high-quality customer service. Proficient in using basic computer skills and maintaining a dedicated workspace with the necessary technology.

Highest-signal resume keywords

Customer Service ExperienceCall Center ExperienceStrong Verbal Communication SkillsActive ListeningBasic Computer Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceCall HandlingUpsellingProblem SolvingTask Management

Soft Skills

Professional AttitudePositive InteractionQuick LearnerComposure Under Pressure

Tools & Technologies

Windows 10 or 11Intel® Core™ i5-8250U ProcessorUSB DSP HeadsetDual MonitorsHigh-Speed Internet

Industry Keywords

Inbound CallsCommunication ScriptsCustomer InquiriesBackground CheckDedicated Workspace

About the role

Key responsibilities & impact

Answer telephone calls from customers inquiring about clients’ goods and services
Provide high-quality service with a helpful, professional attitude
Assist clients with inquiries on debit card incentives, orders, and balances
Manage large amounts of inbound calls in a timely manner
Follow communication scripts when handling different topics
Identify customers’ needs, clarify information, research, and provide solutions or alternatives
Access company and client resources to accurately handle calls
Upsell products when opportunities arise
Switch between tasks efficiently while maintaining composure
Maintain punctuality and attendance at all scheduled times
Remain positive and professional in customer interactions
Cross-train as requested

Requirements

What you’ll need

Previous 3–6 months of customer service or customer support experience preferred
Previous 3–6 months of call center or office background experience is a plus
Basic computer skills
Quick learner and able to work independently
Strong phone and verbal communication skills along with active listening
Must be 18 years of age
A background check applicable with state and federal laws will be required
Must provide your own equipment and workspace
Verified secure, reliable, dedicated high-speed internet service
Established dedicated work area with desk, chair, electrical outlet, and direct LAN connection
Intel® Core™ i5-8250U Series or greater processor
8GB memory on Windows 10 or 11 64 bits
Screen resolution of 1280x768 or higher
Dual monitors
USB DSP headset
Laptop or desktop; no Chromebooks, netbooks, or tablets
Up-to-date antivirus software with a recent scan
Enabled firewall
Hardwired connection to modem or router; no Wi-Fi or extenders
Must be available to work on the first and last business day of each month
Must live in Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming

Benefits

Comp & perks

Shift differential: extra $1/hr for nights and weekends
Paid training, typically 2–5 days
Full-time or part-time temporary scheduling
Work-from-home arrangement
Work schedule of 20–40 hours per week