FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Customer Service
Five Star Solutions. Answer telephone calls from customers inquiring about clients’ goods and services .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong phone and verbal communication skills, active listening, and the ability to manage high volumes of inbound calls while providing exceptional customer service. Proficient in using basic computer skills and maintaining a professional attitude in customer interactions.
Highest-signal resume keywords
Customer Service ExperienceCall Center BackgroundStrong Verbal Communication SkillsActive ListeningBasic Computer Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Professional AttitudeQuick LearnerTask SwitchingPunctualityPositive Interaction
Tools & Technologies
Intel Core I5-8250U Processor8GB MemoryWindows 10 or 11Dual MonitorsUSB DSP HeadsetAntivirus SoftwareFirewallHardwired Connection
Industry Keywords
Inbound CallsCustomer SupportUpsellingCommunication ScriptsBackground CheckHigh-Speed InternetDedicated Workspace
About the role
Key responsibilities & impact- Answer telephone calls from customers inquiring about clients’ goods and services
- Provide high-quality service with a helpful, professional attitude
- Assist customers with debit card incentives, orders, and balances
- Manage large amounts of inbound calls in a timely manner
- Follow communication scripts for different topics
- Identify customer needs, clarify information, research, and provide solutions or alternatives
- Access company and client resources to handle calls accurately
- Upsell products when opportunities arise
- Switch between tasks efficiently and calmly
- Maintain punctuality and attendance at scheduled times
- Remain positive and professional in customer interactions
- Cross-train as requested
Requirements
What you’ll need- Previous 3–6 months customer service or customer support experience preferred
- Previous 3–6 months call center or office background experience a plus
- Basic computer skills
- Quick learner and able to work independently
- Strong phone and verbal communication skills along with active listening
- Must be 18 years of age
- Background check required in accordance with state and federal laws
- Must live in one of the listed states: Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming
- Must provide own equipment and workspace
- Verified secure, reliable, dedicated high-speed internet service
- Dedicated work area with desk, chair, electrical outlet, and direct LAN connection
- Intel Core i5-8250U processor or greater
- 8GB memory on Windows 10 or 11 64-bit
- Screen resolution of 1280x768 or higher
- Dual monitors
- USB DSP headset
- Laptop or desktop; no Chromebooks, netbooks, or tablets
- Up-to-date antivirus software with a recent scan
- Enabled firewall
- Hardwired connection to modem or router; no Wi-Fi or extenders
- Availability for shifts between 7:00 a.m. and 9:00 p.m. CST, Monday–Friday and every other weekend
- Availability on the first and last business day of each month
Benefits
Comp & perks- Shift differential: extra $1/hour for nights and weekends
- Paid training, typically 2–5 days
- Full-time or part-time temporary scheduling
- Work-from-home arrangement