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Customer Service
Five Star Solutions. Answer customer telephone calls about clients’ goods and services .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong phone and verbal communication skills while providing high-quality customer service. Capable of managing large volumes of inbound calls and efficiently switching between tasks in a professional manner.
Highest-signal resume keywords
Customer Service ExperienceCall Center BackgroundStrong Verbal Communication SkillsActive ListeningBasic Computer Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportCall ManagementUpsellingProblem SolvingTask Switching
Soft Skills
Professional AttitudePositive InteractionQuick LearnerIndependencePunctuality
Tools & Technologies
Windows 10 or 11Intel Core i5-8250UDual MonitorsUSB DSP HeadsetHigh-Speed Internet
Industry Keywords
Inbound CallsCommunication ScriptsCustomer Needs IdentificationBackground CheckRemote Work Requirements
About the role
Key responsibilities & impact- Answer customer telephone calls about clients’ goods and services
- Provide high-quality service with a helpful, professional attitude
- Assist with inquiries about debit card incentives, orders, and balances
- Manage large volumes of inbound calls in a timely manner
- Follow communication scripts for different topics
- Identify customer needs, clarify information, research, and provide solutions or alternatives
- Access company and client resources to handle calls accurately
- Upsell products when opportunities arise
- Switch between tasks efficiently and maintain composure
- Maintain punctuality and attendance at scheduled times
- Remain positive and professional in customer interactions
- Cross-train as requested
Requirements
What you’ll need- Previous 3–6 months of customer service or customer support experience preferred
- Previous 3–6 months of call center or office background experience a plus
- Basic computer skills
- Quick learner and able to work independently
- Strong phone and verbal communication skills and active listening
- Must be 18 years of age
- Background check required in accordance with state and federal laws
- Must provide own equipment and workspace
- Verified secure, reliable, dedicated high-speed internet service
- Dedicated work area with desk, chair, electrical outlet, and direct LAN connection
- Intel Core i5-8250U series processor or greater
- 8GB memory on Windows 10 or 11 64-bit
- Screen resolution of 1280x768 or higher
- Dual monitors
- USB DSP headset
- Laptop or desktop required; no Chromebooks, netbooks, or tablets
- Up-to-date antivirus software and recent scan
- Firewall enabled
- Hardwired modem or router connection; no Wi-Fi or extenders
- Must be available to work on the first and last business day of each month
- Must live in one of the listed eligible U.S. states
Benefits
Comp & perks- Shift differential: extra $1/hr for nights and weekends
- Paid training, typically 2–5 days
- Full-time or part-time temporary scheduling
- Work-at-home arrangement