Customer Service

Five Star Solutions

. Support customers over the phone with product information and account-information corrections .

Posted 9/23/2026full-timeRemote • United StatesJunior💰 $14 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on accuracy, attention to detail, and effective communication. Proficient in managing multiple tasks and utilizing technology to enhance customer interactions in a remote environment.

Highest-signal resume keywords

Customer Service ExperienceCall Center ExperienceTechnical SavvyStrong Verbal Communication SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data ValidationAccount ManagementDocument Issue ResolutionPayment ProcessingScreen-Sharing Software Proficiency

Soft Skills

Active ListeningTime ManagementInterpersonal SkillsProfessionalismCalm Under Pressure

Tools & Technologies

Dual MonitorsGeneral Office TechnologyOnline Resources Navigation

Certifications & Qualifications

Background Check Compliance

Industry Keywords

Customer SupportRemote WorkCustomer InteractionWorld-Class Customer Service

About the role

Key responsibilities & impact

Support customers over the phone with product information and account-information corrections
Ensure the accuracy and completeness of customer paperwork
Submit accurate paperwork for further review
Update and maintain customer account information and records
Validate information and identify and resolve document issues
Determine root causes and provide appropriate solutions
Expedite corrections or adjustments and follow up to ensure resolution
Manage typing, data validation, customer interaction, and multiple tasks simultaneously
Maintain a dependable schedule for customer appointments
Provide prompt and reliable customer service
Identify customer needs, clarify information, research, and provide solutions or alternatives
Access company and client resources to accurately handle calls
Navigate online resources efficiently
Maintain punctuality and attendance at scheduled times
Remain positive and professional in customer interactions
Cross-train as requested
Manage incoming calls, emails, and chat messages
Take payment information and process payments

Requirements

What you’ll need

1 year of customer service or customer support experience required
1 year of previous call center or office background experience required
Technical savvy, including toggling between multiple programs and dual monitors
Strong phone and verbal communication skills with active listening
Background check compliant with state and federal laws required
Excellent attention to detail and accuracy
Strong interpersonal and communication skills
Effective time-management skills
Ability to handle demanding customers while remaining calm and professional
Demonstrated ability to deliver world-class customer service consistently
Ability to work independently in a remote work environment
Proficiency with screen-sharing software and general office technology
Residence in one of: Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming

Benefits

Comp & perks

Shift differential: extra $1/hour for nights and weekends
Possible pay increase after 90 days pending attendance and performance
Paid training, typically 1 week
Full-time, 40 hours per week
Remote work