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Customer Service
Five Star Solutions. Answer telephone calls from customers inquiring about clients’ goods and services .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong phone and verbal communication skills, active listening, and the ability to manage high volumes of inbound calls while providing high-quality customer service. Proficient in utilizing basic computer skills and maintaining a professional demeanor in customer interactions.
Highest-signal resume keywords
Customer Service ExperienceCall Center ExperienceStrong Verbal Communication SkillsActive ListeningBasic Computer Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportCall ManagementUpsellingProblem SolvingTask Switching
Soft Skills
Professional AttitudePositive InteractionIndependenceQuick LearningPunctuality
Tools & Technologies
Windows 10 or 11USB DSP HeadsetDual MonitorsHigh-Speed InternetAntivirus Software
Industry Keywords
Inbound CallsCommunication ScriptsClient ResourcesBackground CheckDedicated Work Area
About the role
Key responsibilities & impact- Answer telephone calls from customers inquiring about clients’ goods and services
- Provide high-quality service with a helpful, professional attitude
- Assist clients with inquiries on debit card incentives, orders, and balances
- Manage large amounts of inbound calls in a timely manner
- Follow communication scripts for different topics
- Identify customer needs, clarify information, research, and provide solutions or alternatives
- Access company and client resources to accurately handle calls
- Upsell products when opportunities arise
- Change between tasks without loss of efficiency or composure
- Maintain punctuality and attendance at all scheduled times
- Remain positive and professional in customer interactions
- Cross-train as requested
Requirements
What you’ll need- Previous 3–6 months of customer service or customer support experience preferred
- Previous 3–6 months of call center or office background experience a plus
- Basic computer skills
- Quick learner and able to work independently
- Strong phone and verbal communication skills along with active listening
- Must be 18 years of age
- A background check applicable with state and federal laws will be required
- Must provide own equipment and workspace
- Verified secure, reliable, dedicated high-speed internet service
- Established dedicated work area with desk, chair, electrical outlet, and direct LAN connection
- Intel® Core™ i5-8250U Series processor or greater
- 8GB memory on Windows 10 or 11 64 bits
- Screen resolution of 1280x768 or higher
- Dual monitors
- USB DSP headset
- Laptop or desktop; no Chromebooks, netbooks, or tablets
- Up-to-date antivirus software installed and a recent scan completed
- Firewall enabled
- Hardwired connection to modem or router; no Wi-Fi or extenders
- Must be available to work on the first and last business day of each month
Benefits
Comp & perks- Shift differential: extra $1/hr for nights and weekends
- Paid training, typically 2–5 days
- Full-time or part-time temporary scheduling, 20–40 hours per week
- Work-at-home arrangement
- Bring Your Own Device arrangement