Customer Service

Five Star Solutions

. Answer telephone calls from customers inquiring about clients' goods and services .

Posted 9/18/2026contractRemote • Alabama • United StatesSeniorLead💰 $14 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to manage high call volumes while maintaining professionalism and efficiency. Proficient in using computer systems and technology to support customer inquiries and provide solutions.

Highest-signal resume keywords

Customer Service ExperienceStrong Phone Communication SkillsActive ListeningBasic Computer SkillsAbility to Upsell Products

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer SupportCall Center ExperienceProblem SolvingResearch SkillsTime Management

Soft Skills

Professional AttitudeAdaptabilityPositive InteractionIndependencePunctuality

Tools & Technologies

Windows 10 or 11USB DSP HeadsetDual MonitorsHigh-Speed InternetAntivirus Software

Industry Keywords

Inbound CallsCommunication ScriptsClient ResourcesDebit Card IncentivesBackground Check

About the role

Key responsibilities & impact

Answer telephone calls from customers inquiring about clients' goods and services
Provide high-quality service with a helpful, professional attitude
Assist clients with inquiries on debit card incentives, orders, and balances
Manage large amounts of inbound calls in a timely manner
Follow communication scripts when handling different topics
Identify customer needs, clarify information, research, and provide solutions or alternatives
Access company and client resources to accurately handle calls
Upsell products when opportunities arise
Change between tasks without loss of efficiency or composure
Maintain punctuality and attendance at scheduled times
Remain positive and professional in customer interactions
Cross-train as requested

Requirements

What you’ll need

Previous 3-6 months customer service or customer support experience preferred
Previous 3-6 months call center or office background experience a plus
Basic computer skills
Quick learner and able to work independently
Strong phone and verbal communication skills along with active listening
Must be 18 years of age
A background check applicable with state and federal laws will be required
Must provide own equipment and workspace
Verified secure, reliable, dedicated high-speed internet service
Established dedicated work area with desk, chair, electrical outlet, and direct LAN connection
Intel® Core™ i5-8250U Series or greater processor
8GB memory on Windows 10 or 11 64 bits
Screen resolution of 1280x768 or higher
Dual monitors required
USB DSP headset
No Chromebooks, netbooks, or tablets; laptop or desktop required
Up-to-date antivirus software installed and recent scan completed
Firewall enabled
Hardwired connection to modem or router; no Wi-Fi or extenders
Must be available to work on the first and last business day of each month

Benefits

Comp & perks

Shift differential (extra $1/hr nights & wkds)
Paid Training (typically 2-5 days in length)
Full Time or Part Time Temporary schedule options
Work-at-home arrangement
BYOD equipment and workspace flexibility