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Customer Service
Five Star Solutions. Answer telephone calls from customers inquiring about clients’ goods and services .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong phone and verbal communication skills, active listening, and the ability to manage high volumes of inbound calls while providing exceptional customer service. Proficient in using basic computer skills and maintaining a dedicated workspace with the necessary technology.
Highest-signal resume keywords
Customer Service ExperienceCall Center BackgroundStrong Verbal Communication SkillsBasic Computer SkillsAbility to Upsell Products
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceCall ManagementActive ListeningUpsellingBasic Computer Skills
Soft Skills
Professional AttitudeEfficiencyComposurePositive Interaction
Tools & Technologies
Intel Core i5-8250U ProcessorWindows 10 or 11Dual MonitorsUSB DSP HeadsetHigh-Speed Internet Service
Certifications & Qualifications
Background Check Compliance
Industry Keywords
Inbound CallsCustomer SupportCommunication ScriptsPunctualityCross-Training
About the role
Key responsibilities & impact- Answer telephone calls from customers inquiring about clients’ goods and services
- Provide high-quality service with a helpful, professional attitude
- Assist with inquiries about debit card incentives, orders, and balances
- Manage large amounts of inbound calls in a timely manner
- Follow communication scripts for different topics
- Identify customer needs, clarify information, research, and provide solutions or alternatives
- Access company and client resources to handle calls accurately
- Upsell products when opportunities arise
- Switch between tasks without losing efficiency or composure
- Maintain punctuality and attendance at all scheduled times
- Remain positive and professional in customer interactions
- Cross-train as requested
Requirements
What you’ll need- Previous 3–6 months customer service or customer support experience preferred
- Previous 3–6 months call center or office background experience a plus
- Basic computer skills
- Ability to learn quickly and work independently
- Strong phone and verbal communication skills with active listening
- Must be 18 years of age
- Background check required in accordance with state and federal laws
- Must provide own equipment and workspace
- Verified secure, reliable, dedicated high-speed internet service
- Established dedicated work area with desk, chair, electrical outlet, and direct LAN connection
- Intel Core i5-8250U processor or greater
- 8GB memory on Windows 10 or 11 64-bit
- Screen resolution of 1280x768 or higher
- Dual monitors required
- USB DSP headset
- Laptop or desktop required; no Chromebooks, netbooks, or tablets
- Up-to-date antivirus software and recent scan required
- Firewall must be enabled
- Hardwired connection to modem or router required; no Wi-Fi or extenders
- Must live in one of the listed eligible U.S. states
Benefits
Comp & perks- Shift differential: extra $1/hr for nights and weekends
- Paid training, typically 2–5 days
- Work-at-home arrangement
- Full-time or part-time scheduling, 20–40 hours per week