Customer Service

Five Star Solutions

. Answer telephone calls from customers inquiring about goods and services from Five Star Call Centers' clients .

Posted 9/18/2026full-timeRemote • Alabama • United StatesSeniorLead💰 $14 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication, problem-solving, and the ability to manage high call volumes efficiently. Proficient in utilizing technology and maintaining a professional demeanor in customer interactions.

Highest-signal resume keywords

Customer Service ExperienceStrong Phone Communication SkillsActive ListeningBasic Computer SkillsAbility to Upsell Products

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportCall Center ExperienceProblem-SolvingTime ManagementTask Switching

Soft Skills

Professional AttitudePositive InteractionQuick LearnerIndependence

Tools & Technologies

Windows 10 or 11Intel Core i5-8250U ProcessorUSB DSP HeadsetDual MonitorsHigh-Speed Internet

Industry Keywords

Inbound CallsCommunication ScriptsCustomer Needs IdentificationPunctualityBackground Check

About the role

Key responsibilities & impact

Answer telephone calls from customers inquiring about goods and services from Five Star Call Centers' clients
Provide high-quality service with a helpful, professional attitude
Assist clients with inquiries on debit card incentives, orders, and balances
Manage large amounts of inbound calls in a timely manner
Follow communication scripts when handling different topics
Identify customer needs, clarify information, research, and provide solutions or alternatives
Access company and client resources to accurately handle calls
Upsell products when opportunities arise
Change between tasks without loss of efficiency or composure
Maintain punctuality and attendance at all scheduled times
Remain positive and professional in customer interactions
Cross-train as requested

Requirements

What you’ll need

Previous 3-6 months customer service or customer support experience preferred
Previous 3-6 months call center or office background experience a plus
Basic computer skills
Quick learner and able to work independently
Strong phone and verbal communication skills along with active listening
Must be 18 years of age
A background check applicable with state and federal laws will be required
Must live in Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming
Must provide own equipment and workspace
Verified secure, reliable, dedicated high-speed internet service
Established dedicated work area with desk, chair, electrical outlet, and direct LAN connection
Intel Core i5-8250U Series processor or greater
8GB memory on Windows 10 or 11 64-bit
Screen resolution of 1280x768 or higher
Dual monitors
USB DSP headset
Laptop or desktop; no Chromebooks, netbooks, or tablets
Up-to-date antivirus software installed and recent scan completed
Enabled firewall
Hardwired connection to modem or router; no Wi-Fi or extenders
Must be available to work on the first and last business day of each month

Benefits

Comp & perks

Shift differential (extra $1/hr nights & wkds)
Paid Training (typically 2-5 days in length)
Full-time or part-time temporary scheduling
Work-at-home arrangement
Flexible availability across 20-40 hours per week