Customer Service Representative – Utility Billing

Five Star Solutions

. Assist customers with questions regarding their natural gas bills and account balances .

Posted 10/20/2026full-timeRemote • United StatesMid-LevelSenior💰 $14 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong verbal and written communication skills while providing excellent customer service and effectively managing billing and account information. Capable of navigating multiple computer systems and maintaining accurate customer records with attention to detail.

Highest-signal resume keywords

Customer Service ExperienceBilling Information ManagementVerbal And Written CommunicationAttention To DetailProblem Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementPayment ProcessingIssue ResolutionDocumentationData Entry

Soft Skills

EmpathyProfessionalismTeam CollaborationIndependencePunctuality

Tools & Technologies

Computer SystemsCall Center Software

Industry Keywords

Customer Account InformationNatural Gas BillingPrivacy RequirementsCustomer InteractionsCross Training

About the role

Key responsibilities & impact

Assist customers with questions regarding their natural gas bills and account balances
Process and assist with customer payments
Research and resolve account-related issues
Explain billing information, charges, and payment options clearly
Update and maintain accurate customer account information
Handle customer questions and concerns professionally and efficiently
Follow established procedures and privacy requirements
Document customer interactions accurately
Escalate issues when additional assistance or authorization is required
Provide excellent customer service on every interaction

Requirements

What you’ll need

1 year of previous customer service, call center, or office experience preferred
Strong verbal and written communication skills
Comfortable working with billing and account information
Strong attention to detail
Ability to navigate multiple computer systems
Professional and empathetic approach to customer concerns
Reliable attendance and punctuality
Ability to work independently and as part of a team
Comfortable handling potentially difficult customer interactions
Must be comfortable cross training on other accounts
Must reside in one of: Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming
Availability for working hours between 10:00am and 10:00pm EST, Monday-Friday and every other weekend

Benefits

Comp & perks

Shift differential: extra $1/hour for nights and weekends
Paid training, typically 1 week
Full-time, 40 hours per week
Benefits eligible on the first of the month after 60 days
Equal Opportunity Employer/Veterans/Disabled/LGBT employer
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