Customer Service Representative – Utility Billing

Five Star Solutions

. Assist customers with questions regarding their natural gas bills and account balances .

Posted 10/20/2026full-timeRemote • United StatesMid-LevelSenior💰 $14 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on billing and account management, ensuring accurate documentation and effective communication. Capable of handling customer inquiries and concerns with professionalism and empathy while adhering to established procedures.

Highest-signal resume keywords

Customer Service ExperienceVerbal And Written Communication SkillsAttention To DetailAbility To Navigate Multiple Computer SystemsProfessional And Empathetic Approach

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Billing Information ManagementAccount ResolutionPayment ProcessingDocumentation AccuracyIssue Escalation

Soft Skills

ProfessionalismEmpathyTeam CollaborationIndependent WorkReliability

Industry Keywords

Customer Account ManagementCall Center ExperiencePrivacy RequirementsCustomer Interaction DocumentationCross Training

About the role

Key responsibilities & impact

Assist customers with questions regarding their natural gas bills and account balances
Process and assist with customer payments
Research and resolve account-related issues
Explain billing information, charges, and payment options clearly
Update and maintain accurate customer account information
Handle customer questions and concerns professionally and efficiently
Follow established procedures and privacy requirements
Document customer interactions accurately
Escalate issues when additional assistance or authorization is required
Provide excellent customer service on every interaction

Requirements

What you’ll need

1 year of previous customer service, call center, or office experience preferred
Strong verbal and written communication skills
Comfortable working with billing and account information
Strong attention to detail
Ability to navigate multiple computer systems
Professional and empathetic approach to customer concerns
Reliable attendance and punctuality
Ability to work independently and as part of a team
Comfortable handling potentially difficult customer interactions
Must be comfortable cross training on other accounts
Reside in one of the eligible states: Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming
Available to work between 8:00am and 8:00pm MST, Monday–Friday and every other weekend
Full-time availability for 40 hours per week

Benefits

Comp & perks

Shift differential of an extra $1/hour for nights and weekends
Paid training, typically 1 week from 7:00am–4:00pm Monday–Friday (MST)
Benefit eligible on the first of the month after 60 days