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Customer Service – Seasonal
Five Star Solutions. Answer telephone calls from customers inquiring about clients' goods and services .
About the role
Key responsibilities & impact- Answer telephone calls from customers inquiring about clients' goods and services
- Provide high-quality, helpful, and professional customer service
- Assist customers with seasonal holiday ordering, including fruit baskets and steaks
- Manage large amounts of inbound or outbound calls in a timely manner
- Address customer questions and concerns through phone, email, and/or chat
- Follow communication scripts when handling different topics
- Identify customer needs, clarify information, research, and provide solutions or alternatives
- Access company and client resources to accurately handle calls
- Upsell products when opportunities arise
- Change between tasks without losing efficiency or composure
- Maintain punctuality and attendance at scheduled times
- Remain positive and professional in customer interactions
- Cross-train as requested
Requirements
What you’ll need- Previous 3–6 months of customer service or customer support experience preferred
- Previous 3–6 months of call center or office background experience a plus
- Basic computer skills
- Quick learner able to work independently
- Strong phone and verbal communication skills with active listening
- Must be 18 years of age
- Background check required in accordance with state and federal laws
- Must provide own equipment and workspace
- Verified, secure, reliable, dedicated high-speed internet service
- Established dedicated work area with desk, chair, electrical outlet, and direct LAN connection
- Intel Core i5-8250U Series processor or greater
- 8GB memory on Windows 10 or higher, 64-bit
- Screen resolution of 1280x768 or higher; one monitor required, dual monitors preferred
- USB headset
- Laptop or desktop required; Chromebooks, netbooks, and tablets not accepted
- Up-to-date antivirus software installed and recent scan completed
- Firewall enabled
Benefits
Comp & perks- Paid training, typically 1–3 days from 8:00am–5:00pm CST
- Shift differential: extra $1/hour for nights and weekends
- Potential to transition to regular full-time or part-time employment based on attendance, performance, and business needs
- Work-at-home arrangement
- EOE/Veterans/Disabled/LGBT employer
- E-Verify program participation