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Customer Service – Seasonal
Five Star Solutions. Answer telephone calls from customers inquiring about clients’ goods and services .
About the role
Key responsibilities & impact- Answer telephone calls from customers inquiring about clients’ goods and services
- Provide high-quality service with a helpful, professional attitude
- Assist clients with seasonal holiday ordering, from fruit baskets to steaks
- Manage large amounts of inbound or outbound calls in a timely manner
- Address customer questions and concerns about products and services via phone, email, and/or chat
- Follow communication scripts
- Identify customer needs, clarify information, research, and provide solutions or alternatives
- Access company and client resources to accurately handle calls
- Upsell products when opportunities arise
- Switch between tasks efficiently while maintaining composure
- Maintain punctuality and attendance at scheduled times
- Remain positive and professional in customer interactions
- Cross-train as requested
Requirements
What you’ll need- Previous 3–6 months customer service or customer support experience preferred
- Previous 3–6 months call center or office background experience a plus
- Basic computer skills
- Quick learner and able to work independently
- Strong phone and verbal communication skills along with active listening
- Must be 18 years of age
- A background check applicable with state and federal laws will be required
- Must provide own equipment and workspace
- Verified secure, reliable, dedicated high-speed internet service
- Established dedicated work area with desk, chair, electrical outlet, and direct LAN connection
- Intel® Core™ i5-8250U Series processor or greater
- 8GB memory on Windows 10 or higher 64 bits
- Screen resolution of 1280x768 or higher; 1 monitor required, dual monitors preferred
- USB headset
- Laptop or desktop required; no Chromebooks, netbooks, or tablets
- Up-to-date antivirus software installed and recent scan completed
- Firewall enabled
Benefits
Comp & perks- Shift differential (extra $1/hr nights & wkds)
- Paid training, typically 1–3 days in length from 9:00am–6:00pm (EST)
- Can turn into regular FT or PT employment pending attendance, performance, and business needs
- Work-at-home arrangement
- Seasonal temporary position with 20–40 hours per week