Customer Service – Seasonal

Five Star Solutions

. Answer telephone calls from customers inquiring about clients’ goods and services .

Posted 10/7/2026contractRemote • United StatesSeniorLead💰 $14 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to manage high call volumes while providing accurate information and solutions. Proficient in using technology and maintaining a professional demeanor in all customer interactions.

Highest-signal resume keywords

Customer Service ExperienceCall Center BackgroundStrong Phone Communication SkillsBasic Computer SkillsActive Listening

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer SupportOrder ManagementUpsellingProblem SolvingTask Switching

Soft Skills

Professional AttitudePositive InteractionIndependencePunctualityCalmness Under Pressure

Tools & Technologies

Windows 10USB HeadsetHigh-Speed InternetAntivirus SoftwareFirewall

Industry Keywords

Inbound CallsOutbound CallsCommunication ScriptsCustomer Needs IdentificationCross-Training

About the role

Key responsibilities & impact

Answer telephone calls from customers inquiring about clients’ goods and services
Provide high-quality service with a helpful, professional attitude
Assist customers with seasonal holiday ordering, including fruit baskets and steaks
Manage large amounts of inbound or outbound calls in a timely manner
Address customer questions and concerns about products and services via phone, email, and/or chat
Follow communication scripts for different topics
Identify customer needs, clarify information, research, and provide solutions or alternatives
Access company and client resources to handle calls accurately
Upsell products when opportunities arise
Switch between tasks efficiently and calmly
Maintain punctuality and attendance at scheduled times
Remain positive and professional in customer interactions
Cross-train as requested

Requirements

What you’ll need

Previous 3–6 months customer service or customer support experience preferred
Previous 3–6 months call center or office background experience is a plus
Basic computer skills
Ability to learn quickly and work independently
Strong phone and verbal communication skills with active listening
Must be 18 years of age
Background check required in accordance with state and federal laws
Must provide own equipment and workspace
Verified secure, reliable, dedicated high-speed internet service
Established dedicated work area with desk, chair, electrical outlet, and direct LAN connection
Intel Core i5-8250U processor or greater
8GB memory on Windows 10 or higher, 64-bit
Screen resolution of 1280x768 or higher; one monitor required, dual monitors preferred
USB headset
Laptop or desktop required; Chromebooks, netbooks, and tablets are not accepted
Up-to-date antivirus software installed and recent scan completed
Firewall enabled

Benefits

Comp & perks

Shift differential: extra $1/hr for nights and weekends
Paid training, typically 1–3 days from 8:00am–5:00pm CST
Potential to convert to regular full-time or part-time employment based on attendance, performance, and business needs
Work-at-home position
Flexible cross-training opportunities