Customer Service – Seasonal

Five Star Solutions

. Answer telephone calls from customers inquiring about clients’ goods and services .

Posted 10/7/2026contractRemote • United StatesSeniorLead💰 $14 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to manage high volumes of calls while providing professional and helpful assistance. Proficient in using basic computer skills and maintaining a dedicated workspace with the necessary technology for effective communication.

Highest-signal resume keywords

Customer Service ExperienceStrong Phone Communication SkillsActive ListeningBasic Computer SkillsCall Center Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceCall ManagementUpsellingProblem SolvingCommunication Scripts

Soft Skills

Quick LearnerIndependent WorkPositive AttitudeTask SwitchingProfessionalism

Tools & Technologies

USB HeadsetWindows 10High-Speed InternetAntivirus SoftwareFirewall

Industry Keywords

Inbound CallsOutbound CallsClient ResourcesCustomer SupportBackground Check

About the role

Key responsibilities & impact

Answer telephone calls from customers inquiring about clients’ goods and services
Provide high-quality, helpful, and professional customer service
Assist clients with seasonal holiday ordering, including fruit baskets and steaks
Manage large amounts of inbound or outbound calls in a timely manner
Address customer questions and concerns through phone, email, and/or chat
Follow communication scripts for different topics
Identify customer needs, clarify information, research, and provide solutions or alternatives
Access company and client resources to accurately handle calls
Upsell products when opportunities arise
Switch between tasks efficiently and calmly
Maintain punctuality and attendance at all scheduled times
Remain positive and professional in customer interactions
Cross-train as requested

Requirements

What you’ll need

Previous 3–6 months of customer service or customer support experience preferred
Previous 3–6 months of call center or office background experience is a plus
Basic computer skills
Quick learner and able to work independently
Strong phone and verbal communication skills along with active listening
Must be 18 years of age
Background check required in accordance with state and federal laws
Must provide own equipment and workspace
Verified secure, reliable, dedicated high-speed internet service
Established dedicated work area with desk, chair, electrical outlet, and direct LAN connection
Intel® Core™ i5-8250U Series processor or greater
8GB memory on Windows 10 or higher, 64-bit
Screen resolution of 1280x768 or higher; one monitor required, dual monitors preferred
USB headset
Laptop or desktop required; Chromebooks, netbooks, and tablets are not accepted
Up-to-date antivirus software installed and recent scan completed
Firewall enabled
Residence in one of the specified eligible U.S. states

Benefits

Comp & perks

Shift differential of extra $1/hour for nights and weekends
Paid training, typically 1–3 days
Potential to transition to regular full-time or part-time employment based on attendance, performance, and business needs
Remote work-at-home arrangement
Flexible schedule of 20–40 hours per week