Customer Service – Seasonal

Five Star Solutions

. Answer telephone calls from customers inquiring about clients’ goods and services .

Posted 10/8/2026contractRemote • United StatesSeniorLead💰 $14 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong phone and verbal communication skills, active listening, and the ability to manage customer inquiries effectively. Proficient in handling multiple tasks while maintaining a professional attitude and providing high-quality customer service.

Highest-signal resume keywords

Customer Service ExperienceCall Center ExperienceStrong Verbal Communication SkillsBasic Computer SkillsActive Listening

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer SupportUpsellingTask ManagementProblem SolvingCommunication Script Adherence

Soft Skills

Professional AttitudeQuick LearnerIndependencePunctualityPositive Interaction

Tools & Technologies

Windows 10USB HeadsetHigh-Speed InternetAntivirus SoftwareFirewall

Industry Keywords

Inbound CallsOutbound CallsCustomer Needs IdentificationCross-TrainingOffice Background

About the role

Key responsibilities & impact

Answer telephone calls from customers inquiring about clients’ goods and services
Provide high-quality service with a helpful, professional attitude
Assist clients with seasonal holiday ordering, including fruit baskets and steaks
Manage large amounts of inbound or outbound calls in a timely manner
Address customer questions and concerns through phone, email, and/or chat
Follow communication scripts for different topics
Identify customer needs, clarify information, research, and provide solutions or alternatives
Access company and client resources to accurately handle calls
Upsell products when opportunities arise
Switch between tasks efficiently and calmly
Maintain punctuality and attendance at scheduled times
Remain positive and professional in customer interactions
Cross-train as requested

Requirements

What you’ll need

Previous 3–6 months of customer service or customer support experience preferred
Previous 3–6 months of call center or office background experience is a plus
Basic computer skills
Quick learner and able to work independently
Strong phone and verbal communication skills along with active listening
Must be 18 years of age
Successful background check as applicable with state and federal laws
Must provide own equipment and workspace
Verified secure, reliable, dedicated high-speed internet service
Established dedicated work area with desk, chair, electrical outlet, and direct LAN connection
Intel Core i5-8250U Series processor or greater
8GB memory on Windows 10 or higher, 64-bit
Screen resolution of 1280x768 or higher
One monitor required; dual monitors preferred
USB headset
Laptop or desktop required; Chromebooks, netbooks, and tablets are not accepted
Up-to-date antivirus software installed and recent scan completed
Firewall enabled

Benefits

Comp & perks

Paid training, typically 1–3 days in length from 9:00am–6:00pm EST
Shift differential: extra $1/hour for nights and weekends
Potential to transition into regular full-time or part-time employment, pending attendance, performance, and business needs
Work-at-home arrangement
Seasonal temporary position through Christmas