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Customer Service – Seasonal
Five Star Solutions. Answer telephone calls from customers inquiring about clients' goods and services .
About the role
Key responsibilities & impact- Answer telephone calls from customers inquiring about clients' goods and services
- Provide high-quality, helpful, and professional customer service
- Assist customers with seasonal holiday ordering, including fruit baskets and steaks
- Manage large volumes of inbound or outbound calls in a timely manner
- Address customer questions and concerns through phone, email, and/or chat
- Follow communication scripts for different topics
- Identify customer needs, clarify information, research, and provide solutions or alternatives
- Access company and client resources to handle calls accurately
- Upsell products when opportunities arise
- Switch between tasks efficiently and calmly
- Maintain punctuality and attendance during scheduled work times
- Remain positive and professional in customer interactions
- Cross-train as requested
Requirements
What you’ll need- Previous 3–6 months customer service or customer support experience preferred
- Previous 3–6 months call center or office background experience is a plus
- Basic computer skills
- Ability to learn quickly and work independently
- Strong phone and verbal communication skills with active listening
- Must be 18 years of age
- Background check required in accordance with state and federal laws
- Must live in Alabama, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming
- Must provide own equipment and workspace
- Verified secure, reliable, dedicated high-speed internet service
- Dedicated work area with desk, chair, electrical outlet, and direct LAN connection
- Intel Core i5-8250U Series processor or greater
- 8GB memory on Windows 10 or higher, 64-bit
- Screen resolution of 1280x768 or higher
- One monitor required; dual monitors preferred
- USB headset
- Laptop or desktop required; no Chromebooks, netbooks, or tablets
- Up-to-date antivirus software installed and recent scan completed
- Firewall enabled
Benefits
Comp & perks- Shift differential: extra $1/hr for nights and weekends
- Paid training, typically 1–3 days
- Potential to convert to regular full-time or part-time employment based on attendance, performance, and business needs
- Bring Your Own Device work-at-home arrangement