Customer Service, Seasonal

Five Star Solutions

. Answer telephone calls from customers inquiring about clients’ goods and services .

Posted 10/8/2026contractRemote • United StatesSeniorLead💰 $14 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication and problem-solving. Proficient in managing high call volumes while maintaining professionalism and composure in a remote work environment.

Highest-signal resume keywords

Customer Service ExperienceStrong Phone Communication SkillsActive ListeningBasic Computer SkillsCall Center Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportUpsellingProblem SolvingTask ManagementBackground Check Compliance

Soft Skills

Professional AttitudeQuick LearnerIndependencePunctualityPositive Interaction

Tools & Technologies

Windows 10Intel Core i5-8250UUSB HeadsetHigh-Speed InternetAntivirus Software

Industry Keywords

Inbound CallsOutbound CallsCommunication ScriptsCustomer Needs IdentificationRemote Work Setup

About the role

Key responsibilities & impact

Answer telephone calls from customers inquiring about clients’ goods and services
Provide high-quality service with a helpful, professional attitude
Assist customers with seasonal holiday ordering, including fruit baskets and steaks
Manage large amounts of inbound or outbound calls in a timely manner
Address customer questions and concerns through phone, email, and/or chat
Follow communication scripts for different topics
Identify customer needs, clarify information, research, and provide solutions or alternatives
Access company and client resources to handle calls accurately
Upsell products when opportunities arise
Switch between tasks efficiently while maintaining composure
Maintain punctuality and attendance at scheduled times
Remain positive and professional in customer interactions
Cross-train as requested

Requirements

What you’ll need

Previous 3–6 months customer service or customer support experience preferred
Previous 3–6 months call center or office background experience is a plus
Basic computer skills
Quick learner and able to work independently
Strong phone and verbal communication skills, along with active listening
Must be 18 years of age
Must pass a background check applicable with state and federal laws
Must provide own equipment and workspace
Verified secure, reliable, dedicated high-speed internet service
Established dedicated work area with desk, chair, electrical outlet, and direct LAN connection
Intel Core i5-8250U Series processor or greater
8GB memory on Windows 10 or higher, 64-bit
Screen resolution of 1280x768 or higher
One monitor required; dual monitors preferred
USB headset
Laptop or desktop required; no Chromebooks, netbooks, or tablets
Up-to-date antivirus software installed and recent scan completed
Firewall enabled
Must be available for shifts between 8:00 a.m. and 10:00 p.m. EST, Monday–Friday and every other weekend

Benefits

Comp & perks

Shift differential: extra $1/hr for nights and weekends
Paid training, typically 1–3 days
Opportunity to convert to regular full-time or part-time employment based on attendance, performance, and business needs
Work-at-home arrangement
Seasonal temporary employment with potential continuation