Customer Service – Temporary

Five Star Solutions

. Answer telephone calls from customers inquiring about clients’ goods and services .

Posted 9/15/2026full-timeRemote • Alabama • United StatesSeniorLead💰 $14 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong phone and verbal communication skills, active listening, and the ability to manage high volumes of inbound calls while providing exceptional customer service. Proficient in using basic computer skills and maintaining a dedicated workspace with the required technology.

Highest-signal resume keywords

Customer Service ExperienceCall Center ExperienceStrong Verbal Communication SkillsActive ListeningBasic Computer Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceCall ManagementUpsellingProblem SolvingCommunication Scripts

Soft Skills

Professional AttitudeQuick LearnerTask SwitchingPunctualityPositive Interaction

Tools & Technologies

Intel® Core™ i5-8250U ProcessorWindows 10 or 11Dual MonitorsUSB DSP HeadsetHigh-Speed Internet

Industry Keywords

Customer SupportInbound CallsBackground CheckRemote WorkState Compliance

About the role

Key responsibilities & impact

Answer telephone calls from customers inquiring about clients’ goods and services
Provide high-quality service with a helpful, professional attitude
Assist clients with inquiries about debit card incentives, orders, and balances
Manage large amounts of inbound calls in a timely manner
Follow communication scripts for different topics
Identify customer needs, clarify information, research, and provide solutions or alternatives
Access company and client resources to handle calls accurately
Upsell products when opportunities arise
Switch between tasks efficiently and calmly
Maintain punctuality and attendance at all scheduled times
Remain positive and professional in customer interactions
Cross-train as requested

Requirements

What you’ll need

Previous 3–6 months of customer service or customer support experience preferred
Previous 3–6 months of call center or office background experience a plus
Basic computer skills
Quick learner and able to work independently
Strong phone and verbal communication skills along with active listening
Must be 18 years of age
Background check required in accordance with state and federal laws
Must provide own equipment and workspace
Verified secure, reliable, dedicated high-speed internet service
Established dedicated work area with desk, chair, electrical outlet, and direct LAN connection
Intel® Core™ i5-8250U Series processor or greater
8GB memory on Windows 10 or 11 64-bit
Screen resolution of 1280x768 or higher
Dual monitors required
USB DSP headset
Laptop or desktop required; no Chromebooks, netbooks, or tablets
Up-to-date antivirus software installed and recent scan completed
Firewall enabled
Hardwired connection to modem or router; no Wi-Fi or extenders
Must live in one of the listed states: Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming

Benefits

Comp & perks

Shift differential: extra $1/hr for nights and weekends
Paid training, typically 2–5 days
Full-time or part-time temporary scheduling
Work-at-home arrangement
BYOD equipment flexibility