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Customer Service – Temporary
Five Star Solutions. Answer telephone calls from customers inquiring about clients' goods and services .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong phone and verbal communication skills, active listening, and the ability to manage high volumes of inbound calls while providing exceptional customer service. Proficient in utilizing computer systems and maintaining a dedicated workspace with the necessary technology.
Highest-signal resume keywords
Customer Service ExperienceCall Center BackgroundStrong Verbal Communication SkillsBasic Computer SkillsAbility to Upsell Products
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceCall HandlingProblem SolvingActive ListeningUpsellingCommunication ScriptsTime ManagementTask SwitchingBasic Computer SkillsResearch Skills
Soft Skills
Professional AttitudePositive InteractionIndependenceQuick LearningPunctuality
Tools & Technologies
Intel® Core™ i5-8250U ProcessorWindows 10 or 11Dual MonitorsUSB DSP HeadsetAntivirus SoftwareFirewallHigh-Speed InternetHardwired Connection
Industry Keywords
Customer SupportInbound CallsCall CenterClient ResourcesCommunication SkillsWork Area SetupBackground Check
About the role
Key responsibilities & impact- Answer telephone calls from customers inquiring about clients' goods and services
- Provide high-quality service with a helpful, professional attitude
- Assist clients with inquiries on debit card incentives, orders, and balances
- Manage large amounts of inbound calls in a timely manner
- Follow communication scripts when handling different topics
- Identify customers' needs, clarify information, research, and provide solutions or alternatives
- Access company and client resources to accurately handle calls
- Upsell products when opportunities arise
- Change between tasks without loss of efficiency or composure
- Maintain punctuality and attendance at all scheduled times
- Remain positive and professional in customer interactions
- Cross-train as requested
Requirements
What you’ll need- Previous 3-6 months customer service or customer support experience preferred
- Previous 3-6 months call center or office background experience a plus
- Basic computer skills
- Quick learner and able to work independently
- Strong phone and verbal communication skills along with active listening
- Must be 18 years of age
- A background check applicable with state and federal laws will be required
- Must provide own equipment and workspace
- Verified secure, reliable, dedicated high-speed internet service
- Established dedicated work area with desk, chair, electrical outlet, and direct LAN connection
- Intel® Core™ i5-8250U Series or greater processor
- 8GB memory on Windows 10 or 11 64 bits
- Screen resolution of 1280x768 or higher
- Dual monitors
- USB DSP headset
- Laptop or desktop required; no Chromebooks, netbooks, or tablets
- Up-to-date antivirus software installed
- Enabled firewall
- Hardwired connection to modem or router; no Wi-Fi or extenders
Benefits
Comp & perks- Shift differential (extra $1/hr nights & wkds)
- Paid Training (typically 2-5 days in length)
- Work-at-home arrangement
- Flexible full-time or part-time temporary schedule (20-40 hours per week)