Customer Service – Temporary

Five Star Solutions

. Answer telephone calls from customers inquiring about clients’ goods and services .

Posted 9/15/2026contractRemote • Alabama • United StatesSeniorLead💰 $14 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong phone and verbal communication skills, active listening, and the ability to manage high volumes of inbound calls while providing exceptional customer service. Proficient in using basic computer skills and maintaining a professional attitude in customer interactions.

Highest-signal resume keywords

Customer Service ExperienceCall Center BackgroundStrong Verbal Communication SkillsActive ListeningBasic Computer Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportInbound Call ManagementUpselling ProductsCommunication Script AdherenceProblem Solving

Soft Skills

Professional AttitudeComposure Under PressureTask SwitchingIndependencePunctuality

Tools & Technologies

Windows 10 or 11Intel Core i5-8250U ProcessorUSB DSP HeadsetDual MonitorsHigh-Speed Internet Service

Industry Keywords

Customer InteractionBackground Check ComplianceSecure Work EnvironmentCall Center OperationsClient Resource Access

About the role

Key responsibilities & impact

Answer telephone calls from customers inquiring about clients’ goods and services
Provide high-quality service with a helpful, professional attitude
Assist with inquiries about debit card incentives, orders, and balances
Manage large amounts of inbound calls in a timely manner
Follow communication scripts for different topics
Identify customer needs, clarify information, research, and provide solutions or alternatives
Access company and client resources to handle calls accurately
Upsell products when opportunities arise
Switch between tasks efficiently and maintain composure
Maintain punctuality and attendance at all scheduled times
Remain positive and professional in customer interactions
Cross-train as requested

Requirements

What you’ll need

Previous 3–6 months customer service or customer support experience preferred
Previous 3–6 months call center or office background experience a plus
Basic computer skills
Ability to learn quickly and work independently
Strong phone and verbal communication skills with active listening
Must be 18 years of age
Background check required in accordance with state and federal laws
Must provide own equipment and workspace
Verified secure, reliable, dedicated high-speed internet service
Established dedicated work area with desk, chair, electrical outlet, and direct LAN connection
Intel Core i5-8250U Series processor or greater
8GB memory on Windows 10 or 11 64-bit
Screen resolution of 1280x768 or higher
Dual monitors
USB DSP headset
No Chromebooks, netbooks, or tablets; laptop or desktop required
Up-to-date antivirus software installed and recent scan completed
Firewall enabled
Hardwired connection to modem or router; no Wi-Fi or extenders

Benefits

Comp & perks

Shift differential: extra $1/hr for nights and weekends
Paid training, typically 2–5 days
Full-time or part-time temporary scheduling
Work-at-home arrangement
Flexible scheduling of 16–40 hours per week