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Customer Service, Temporary
Five Star Solutions. Answer inbound telephone calls from customers regarding clients’ goods and services .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong phone and verbal communication skills, active listening, and the ability to manage high volumes of inbound calls while providing effective customer support. Proficient in using basic computer skills and maintaining a professional demeanor in customer interactions.
Highest-signal resume keywords
Customer Service ExperienceCall Center ExperienceStrong Phone Communication SkillsActive ListeningBasic Computer Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportOrder ManagementUpsellingTask SwitchingProblem Solving
Soft Skills
Positive AttitudeProfessionalismQuick LearnerIndependence
Tools & Technologies
Windows 10 or 11Intel Core i5-8250U ProcessorDual MonitorsUSB DSP HeadsetHigh-Speed Internet
Certifications & Qualifications
Background Check Compliance
Industry Keywords
Inbound CallsCommunication ScriptsCustomer Needs IdentificationPunctualityAttendance
About the role
Key responsibilities & impact- Answer inbound telephone calls from customers regarding clients’ goods and services
- Assist customers with debit card incentives, orders, and balances
- Manage large amounts of inbound calls in a timely manner
- Follow communication scripts for different topics
- Identify customer needs, clarify information, research, and provide solutions or alternatives
- Access company and client resources to handle calls accurately
- Upsell products when opportunities arise
- Switch between tasks efficiently and maintain composure
- Maintain punctuality and attendance at scheduled times
- Remain positive and professional in customer interactions
- Cross-train as requested
Requirements
What you’ll need- Previous 3–6 months of customer service or customer support experience preferred
- Previous 3–6 months of call center or office background experience is a plus
- Basic computer skills
- Quick learner and able to work independently
- Strong phone and verbal communication skills with active listening
- Must be 18 years of age
- Background check required in accordance with state and federal laws
- Must live in one of the following states: Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming
- Must provide own equipment and workspace
- Verified secure, reliable, dedicated high-speed internet required
- Dedicated work area with desk, chair, electrical outlet, and direct LAN connection
- Intel Core i5-8250U Series processor or greater
- 8GB memory on Windows 10 or 11 64-bit
- Screen resolution of 1280x768 or higher
- Dual monitors required
- USB DSP headset
- Laptop or desktop required; Chromebooks, netbooks, and tablets are not accepted
- Up-to-date antivirus software and enabled firewall required
- Must connect directly to modem or router; Wi-Fi or extenders are not permitted
Benefits
Comp & perks- Shift differential: extra $1/hr for nights and weekends
- Paid training, typically 2–5 days
- Full-time or part-time temporary scheduling
- Work-at-home arrangement
- Ability to cross-train as requested