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Customer Service, Temporary
Five Star Solutions. Answer inbound customer calls about clients’ goods and services .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong phone and verbal communication skills, active listening, and the ability to manage high volumes of inbound calls efficiently. Proficient in utilizing basic computer skills and maintaining a professional demeanor while providing customer support.
Highest-signal resume keywords
Customer Service ExperienceCall Center BackgroundStrong Verbal Communication SkillsBasic Computer SkillsActive Listening
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportCall ManagementUpsellingProblem SolvingTask Switching
Soft Skills
Positive AttitudeProfessionalismIndependenceQuick LearnerPunctuality
Tools & Technologies
Intel Core i5-8250U ProcessorWindows 10 or 11Dual MonitorsUSB DSP HeadsetHigh-Speed Internet
Industry Keywords
Inbound CallsCommunication ScriptsCustomer Needs IdentificationBackground CheckRemote Work Requirements
About the role
Key responsibilities & impact- Answer inbound customer calls about clients’ goods and services
- Assist with inquiries about debit card incentives, orders, and balances
- Manage large amounts of inbound calls in a timely manner
- Follow communication scripts for different topics
- Identify customer needs, clarify information, research, and provide solutions or alternatives
- Access company and client resources to handle calls accurately
- Upsell products when opportunities arise
- Switch between tasks without losing efficiency or composure
- Maintain punctuality and attendance at scheduled times
- Remain positive and professional in customer interactions
- Cross-train as requested
Requirements
What you’ll need- Previous 3–6 months of customer service or customer support experience preferred
- Previous 3–6 months of call center or office background experience a plus
- Basic computer skills
- Quick learner and able to work independently
- Strong phone and verbal communication skills with active listening
- Must be 18 years of age
- Background check required in accordance with state and federal laws
- Must live in Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming
- Must provide own equipment and workspace
- Verified secure, reliable, dedicated high-speed internet service
- Dedicated work area with desk, chair, electrical outlet, and direct LAN connection
- Intel Core i5-8250U series processor or greater
- 8GB memory on Windows 10 or 11 64-bit
- Screen resolution of 1280x768 or higher
- Dual monitors required
- USB DSP headset
- Laptop or desktop required; no Chromebooks, netbooks, or tablets
- Up-to-date antivirus software and enabled firewall
- Hardwired connection to modem or router; no Wi-Fi or extenders
Benefits
Comp & perks- Shift differential: extra $1/hr for nights and weekends
- Paid training, typically 2–5 days
- Full-time or part-time scheduling options
- Remote work-from-home arrangement