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Customer Service – Temporary
Five Star Solutions. Answer telephone calls from customers inquiring about clients’ goods and services .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong phone and verbal communication skills while providing high-quality customer service. Capable of managing inbound calls efficiently and effectively, utilizing basic computer skills and maintaining a professional demeanor in all interactions.
Highest-signal resume keywords
Customer Service ExperienceCall Center BackgroundStrong Verbal Communication SkillsBasic Computer SkillsActive Listening
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Inbound Call ManagementUpselling ProductsCommunication Script AdherenceProblem SolvingResearch Skills
Soft Skills
ProfessionalismComposure Under PressureQuick LearningIndependencePunctuality
Tools & Technologies
Windows 10 or 11Intel Core i5-8250U ProcessorUSB DSP HeadsetDual MonitorsHigh-Speed Internet Service
Industry Keywords
Customer SupportCall CenterBackground CheckRemote WorkClient Resources
About the role
Key responsibilities & impact- Answer telephone calls from customers inquiring about clients’ goods and services
- Provide high-quality, helpful, and professional customer service
- Assist with inquiries about debit card incentives, orders, and balances
- Manage large amounts of inbound calls in a timely manner
- Follow communication scripts for different topics
- Identify customer needs, clarify information, research, and provide solutions or alternatives
- Access company and client resources to handle calls accurately
- Upsell products when opportunities arise
- Switch between tasks efficiently while maintaining composure
- Maintain punctuality and attendance at all scheduled times
- Remain positive and professional in customer interactions
- Cross-train as requested
Requirements
What you’ll need- Previous 3–6 months of customer service or customer support experience preferred
- Previous 3–6 months of call center or office background experience is a plus
- Basic computer skills
- Quick learner and able to work independently
- Strong phone and verbal communication skills, along with active listening
- Must be 18 years of age
- Background check required in accordance with state and federal laws
- Must live in Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming
- Must provide own equipment and workspace
- Verified secure, reliable, dedicated high-speed internet service
- Established dedicated work area with desk, chair, electrical outlet, and direct LAN connection
- Intel Core i5-8250U Series processor or greater
- 8GB memory on Windows 10 or 11 64-bit
- Screen resolution of 1280x768 or higher
- Dual monitors
- USB DSP headset
- Laptop or desktop required; Chromebooks, netbooks, and tablets are not accepted
- Up-to-date antivirus software installed and recent scan completed
- Firewall enabled
- Hardwired connection to modem or router; Wi-Fi or extenders are not permitted
Benefits
Comp & perks- Shift differential: extra $1/hr for nights and weekends
- Paid training, typically 2–5 days
- Full-time or part-time temporary scheduling
- Work-at-home arrangement
- BYOD equipment and workspace arrangement