Customer Service – Temporary

Five Star Solutions

. Answer telephone calls from customers inquiring about clients' goods and services .

Posted 10/22/2026full-timeRemote • United StatesSeniorLead💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication and problem-solving. Proficient in managing high call volumes while maintaining professionalism and efficiency in a remote work environment.

Highest-signal resume keywords

Customer Service ExperienceStrong Phone Communication SkillsActive ListeningBasic Computer SkillsCall Center Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Inbound Call ManagementUpselling ProductsResearch and Problem SolvingCommunication Script AdherenceTime Management

Soft Skills

Professional AttitudeAdaptabilityPositive InteractionIndependenceQuick Learning

Tools & Technologies

Windows 10 or 11Intel® Core™ i5-8250U ProcessorUSB DSP HeadsetDual MonitorsHigh-Speed Internet Service

Industry Keywords

Customer SupportCall CenterBackground CheckPunctualityRemote Work

About the role

Key responsibilities & impact

Answer telephone calls from customers inquiring about clients' goods and services
Provide high-quality service with a helpful, professional attitude
Assist clients with inquiries on debit card incentives, orders, and balances
Manage large amounts of inbound calls in a timely manner
Follow communication scripts when handling different topics
Identify customer needs, clarify information, research, and provide solutions or alternatives
Access company and client resources to accurately handle calls
Upsell products when opportunities arise
Change between tasks without loss of efficiency or composure
Maintain punctuality and attendance at scheduled times
Remain positive and professional in customer interactions
Cross-train as requested
Must be available on the first and last business day of each month

Requirements

What you’ll need

Previous 3-6 months customer service or customer support experience preferred
Previous 3-6 months call center or office background experience a plus
Basic computer skills
Quick learner and able to work independently
Strong phone and verbal communication skills along with active listening
Must be 18 years of age
A background check applicable with state and federal laws will be required
Must provide own equipment and workspace
Verified secure, reliable, dedicated high-speed internet service
Established dedicated work area with desk, chair, electrical outlet, and direct LAN connection
Intel® Core™ i5-8250U Series processor or greater
8GB memory on Windows 10 or 11 64 bits
Screen resolution of 1280x768 or higher
Dual monitors
USB DSP headset
Laptop or desktop required; no Chromebooks, netbooks, or tablets
Up-to-date antivirus software
Enabled firewall
Hardwired modem or router connection; no Wi-Fi or extenders

Benefits

Comp & perks

Shift differential (extra $1/hr nights & wkds)
Paid Training (typically 2-5 days in length from 7:00am-4:00pm MST)
Full-time or part-time temporary scheduling
Work-at-home arrangement
Flexible shifts between 6:00am-8:00pm MST, Monday-Friday and every other weekend