Customer Service – Temporary

Five Star Solutions

. Answer telephone calls from customers inquiring about goods and services from Five Star Solutions' clients .

Posted 10/22/2026full-timeRemote • United StatesSeniorLead💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication and problem-solving. Proficient in managing high call volumes while maintaining professionalism and composure in customer interactions.

Highest-signal resume keywords

Customer Service ExperienceCall Center BackgroundStrong Phone Communication SkillsBasic Computer SkillsActive Listening

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Inbound Call ManagementUpselling ProductsCommunication Script AdherenceResearch and Solution ProvisionBasic Computer Proficiency

Soft Skills

Professional AttitudeQuick LearnerTask SwitchingPunctualityPositive Interaction

Tools & Technologies

Intel Core i5-8250U ProcessorWindows 10 or 11Dual MonitorsUSB DSP HeadsetHigh-Speed Internet Service

Industry Keywords

Customer SupportCall CenterClient InquiriesDebit Card IncentivesBackground Check Compliance

About the role

Key responsibilities & impact

Answer telephone calls from customers inquiring about goods and services from Five Star Solutions' clients
Provide high-quality service with a helpful, professional attitude
Assist clients with inquiries about debit card incentives, orders, and balances
Manage large amounts of inbound calls in a timely manner
Follow communication scripts when handling different topics
Identify customer needs, clarify information, research, and provide solutions or alternatives
Access company and client resources to accurately handle calls
Upsell products when opportunities arise
Switch between tasks efficiently and maintain composure
Maintain punctuality and attendance at all scheduled times
Remain positive and professional in customer interactions
Cross-train as requested
Be available on the first and last business day of each month

Requirements

What you’ll need

Previous 3-6 months customer service or customer support experience preferred
Previous 3-6 months call center or office background experience a plus
Basic computer skills
Quick learner and able to work independently
Strong phone and verbal communication skills along with active listening
Must be 18 years of age
A background check applicable with state and federal laws will be required
Must live in Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming
Must provide own equipment and workspace
Verified secure, reliable, dedicated high-speed internet service
Established dedicated work area with desk, chair, electrical outlet, and direct LAN connection
Intel Core i5-8250U Series processor or greater
8GB memory on Windows 10 or 11 64-bit
Screen resolution of 1280x768 or higher
Dual monitors required
USB DSP headset
Laptop or desktop required; no Chromebooks, netbooks, or tablets
Up-to-date antivirus software installed and recent scan completed
Firewall enabled
Hardwired connection to modem or router; no Wi-Fi or extenders

Benefits

Comp & perks

Shift differential (extra $1/hr nights & wkds)
Paid Training (typically 2-5 days in length from 9:00am-6:00pm EST)
Full-time or part-time temporary scheduling
Work-at-home arrangement
Flexible shifts between 8:00am-10:00pm EST, Monday-Friday and every other weekend