Customer Service – Temporary

Five Star Solutions

. Answer telephone calls from customers inquiring about clients' goods and services .

Posted 9/15/2026full-timeRemote • Alabama • United StatesSeniorLead💰 $14 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication, problem-solving, and the ability to manage high call volumes efficiently. Proficient in utilizing technology and maintaining a professional demeanor in customer interactions.

Highest-signal resume keywords

Customer Service ExperienceCall Center BackgroundStrong Verbal Communication SkillsActive ListeningBasic Computer Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportCall ManagementUpsellingProblem SolvingTask Switching

Soft Skills

Professional AttitudePositive InteractionIndependenceQuick LearningPunctuality

Tools & Technologies

Windows 10 or 11USB DSP HeadsetDual MonitorsHigh-Speed InternetAntivirus Software

Industry Keywords

Inbound CallsCommunication ScriptsClient ResourcesBackground CheckWork From Home Setup

About the role

Key responsibilities & impact

Answer telephone calls from customers inquiring about clients' goods and services
Provide high-quality service with a helpful, professional attitude
Assist clients with inquiries on debit card incentives, orders, and balances
Manage large amounts of inbound calls in a timely manner
Follow communication scripts when handling different topics
Identify customers' needs, clarify information, research, and provide solutions or alternatives
Access company and client resources to accurately handle calls
Upsell products when opportunities arise
Change between tasks without loss of efficiency or composure
Maintain punctuality and attendance at all scheduled times
Remain positive and professional in customer interactions
Cross-train as requested

Requirements

What you’ll need

Previous 3-6 months customer service or customer support experience preferred
Previous 3-6 months call center or office background experience a plus
Basic computer skills
Quick learner and able to work independently
Strong phone and verbal communication skills along with active listening
Must be 18 years of age
A background check applicable with state and federal laws will be required
Must provide your own equipment and workspace
Verified internet service (secure, reliable and dedicated high speed)
Established dedicated work area with desk, chair, electrical outlet, and direct LAN connection
Intel® Core™ i5-8250U Series or greater processor
8GB memory on Windows 10 or 11 64 bits
Screen resolution of 1280x768 or higher
Dual monitors required
USB DSP headset
No Chromebooks, netbooks, or tablets; must use a laptop or desktop
Up-to-date antivirus software installed and recent scan completed
Firewall enabled
Hardwired modem or router connection; no Wi-Fi or extenders
Must be available to work on the first and last business day of each month
Must be available for shifts between 7:00am-7:00pm CST, Monday-Friday

Benefits

Comp & perks

Shift differential (extra $1/hr nights & wkds)
Paid Training - typically 2-5 days in length from 8:00am-5:00pm (CST)