Customer Service – Temporary

Five Star Solutions

. Answer telephone calls from customers inquiring about clients' goods and services .

Posted 10/22/2026full-timeRemote • United StatesSeniorLead💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with the ability to manage high volumes of inbound calls while maintaining professionalism and efficiency. Proficient in utilizing computer systems and tools to provide accurate information and solutions to customer inquiries.

Highest-signal resume keywords

Customer Service ExperienceStrong Phone Communication SkillsActive ListeningBasic Computer SkillsCall Center Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportInbound Call ManagementUpselling ProductsCommunication ScriptsProblem Solving

Soft Skills

Professional AttitudeQuick LearnerAbility to Work IndependentlyEfficiency Under PressurePositive Interaction

Tools & Technologies

Windows 10 or 11Intel® Core™ i5-8250U ProcessorUSB DSP HeadsetDual MonitorsAntivirus Software

Industry Keywords

Customer InquiriesDebit Card IncentivesBackground CheckPunctualityDedicated Work Area

About the role

Key responsibilities & impact

Answer telephone calls from customers inquiring about clients' goods and services
Provide high-quality service with a helpful, professional attitude
Assist clients with inquiries on debit card incentives, orders, and balances
Manage large amounts of inbound calls in a timely manner
Follow communication scripts for different topics
Identify customer needs, clarify information, research, and provide solutions or alternatives
Access company and client resources to accurately handle calls
Upsell products when opportunities arise
Switch between tasks without losing efficiency or composure
Maintain punctuality and attendance at all scheduled times
Remain positive and professional in customer interactions
Cross-train as requested

Requirements

What you’ll need

Previous 3-6 months customer service or customer support experience preferred
Previous 3-6 months call center or office background experience a plus
Basic computer skills
Quick learner and able to work independently
Strong phone and verbal communication skills along with active listening
Must be 18 years of age
A background check applicable with state and federal laws will be required
Must provide your own equipment and workspace
Verified internet service (secure, reliable and dedicated high speed is required)
Established dedicated work area with desk, chair, electrical outlet, and direct LAN connection
Intel® Core™ i5-8250U Series or greater processor
8GB memory on Windows 10 or 11 64 bits
Screen resolution of 1280x768 or higher
Dual monitors required
USB DSP headset
Laptop or desktop required; no Chromebooks, netbooks, or tablets
Up-to-date antivirus software installed
Firewall enabled
Hardwired connection to modem or router; no Wi-Fi or extenders

Benefits

Comp & perks

Shift differential (extra $1/hr nights & wkds)
Paid Training - typically 2-5 days in length from 9:00am-6:00pm (EST)