Customer Service – Temporary

Five Star Solutions

. Answer telephone calls from customers inquiring about clients' goods and services .

Posted 10/22/2026full-timeRemote • United StatesSeniorLead💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication and problem-solving. Proficient in managing high call volumes while maintaining professionalism and efficiency in a remote work environment.

Highest-signal resume keywords

Customer Service ExperienceStrong Phone Communication SkillsActive ListeningBasic Computer SkillsCall Center Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Inbound Call ManagementUpselling ProductsCommunication Script AdherenceResearch and Solution ProvisionComputer Proficiency

Soft Skills

Professional AttitudeQuick LearnerTask SwitchingPunctualityPositive Interaction

Tools & Technologies

USB DSP HeadsetWindows 10 or 11Dual MonitorsHigh-Speed InternetAntivirus Software

Industry Keywords

Customer SupportCall CenterClient InquiriesDebit Card IncentivesBackground Check

About the role

Key responsibilities & impact

Answer telephone calls from customers inquiring about clients' goods and services
Provide high-quality service with a helpful, professional attitude
Assist clients with inquiries on debit card incentives, orders, and balances
Manage large amounts of inbound calls in a timely manner
Follow communication scripts when handling different topics
Identify customers' needs, clarify information, research, and provide solutions or alternatives
Access company and client resources to accurately handle calls
Upsell products when opportunities arise
Switch between tasks without losing efficiency or composure
Maintain punctuality and attendance at all scheduled times
Remain positive and professional in customer interactions
Cross-train as requested

Requirements

What you’ll need

Previous 3-6 months customer service or customer support experience preferred
Previous 3-6 months call center or office background experience a plus
Basic computer skills
Quick learner and able to work independently
Strong phone and verbal communication skills along with active listening
Must be 18 years of age
A background check applicable with state and federal laws will be required
Must provide your own equipment and workspace
Must have verified internet service (secure, reliable and dedicated high speed is required to support business needs)
Must have an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
Processor: Intel® Core™ i5-8250U Series or greater
Memory: 8GB on Windows 10 or 11 64 bits
Screen Resolution: 1280x768 or higher, dual monitors required
USB DSP headset
No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
Up-to-date antivirus software must be installed
Firewall must be enabled
Must be hardwired to your modem or router; no Wi-Fi or extenders
Must be available to work on the first and last business day of each month

Benefits

Comp & perks

Shift differential (extra $1/hr nights & wkds)
Paid Training - typically 2-5 days in length from 8:00am-5:00pm (CST)