Customer Service – Temporary

Five Star Solutions

. Answer telephone calls from customers inquiring about goods and services from Five Star Call Centers' clients .

Posted 9/18/2026full-timeRemote • Alabama • United StatesSeniorLead💰 $14 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with the ability to manage high call volumes while maintaining professionalism and composure. Proficient in using computer systems and technology to assist customers effectively.

Highest-signal resume keywords

Customer Service ExperienceCall Center BackgroundStrong Verbal Communication SkillsBasic Computer SkillsActive Listening

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportInbound Call ManagementUpselling ProductsCommunication ScriptsProblem Solving

Soft Skills

Quick LearnerIndependent WorkProfessionalismComposure Under PressurePunctuality

Tools & Technologies

Windows 10 or 11Intel Core i5-8250U ProcessorUSB DSP HeadsetDual MonitorsHigh-Speed Internet

Industry Keywords

Customer InquiriesCall Center OperationsBackground Check ComplianceRemote Work SetupClient Resources Access

About the role

Key responsibilities & impact

Answer telephone calls from customers inquiring about goods and services from Five Star Call Centers' clients
Assist clients with inquiries about debit card incentives, orders, and balances
Manage large amounts of inbound calls in a timely manner
Follow communication scripts when handling different topics
Identify customer needs, clarify information, research, and provide solutions or alternatives
Access company and client resources to accurately handle calls
Upsell products when opportunities arise
Switch between tasks efficiently while maintaining composure
Maintain punctuality and attendance at scheduled times
Remain positive and professional in customer interactions
Cross-train as requested
Be available for shifts between 8:00 a.m. and 8:00 p.m. EST, Monday through Friday
Be available on the first and last business day of each month

Requirements

What you’ll need

Previous 3–6 months customer service or customer support experience preferred
Previous 3–6 months call center or office background experience a plus
Basic computer skills
Quick learner and able to work independently
Strong phone and verbal communication skills along with active listening
Must be 18 years of age
Background check required in accordance with applicable state and federal laws
Must provide own equipment and workspace
Verified secure, reliable, dedicated high-speed internet service
Established dedicated work area with desk, chair, electrical outlet, and direct LAN connection
Intel Core i5-8250U Series processor or greater
8GB memory on Windows 10 or 11 64-bit
Screen resolution of 1280x768 or higher
Dual monitors required
USB DSP headset
Laptop or desktop required; no Chromebooks, netbooks, or tablets
Up-to-date antivirus software with a recent scan
Firewall enabled
Hardwired modem or router connection; no Wi-Fi or extenders
Must live in Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming

Benefits

Comp & perks

Shift differential: extra $1/hr for nights and weekends
Paid training, typically 2–5 days
Full-time or part-time temporary scheduling (20–40 hours per week)
Work-at-home arrangement