Healthcare Customer Service Representative

Five Star Solutions

. Provide exceptional customer service to patients .

Posted 9/22/2026full-timeRemote • United StatesJunior💰 $14 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on empathy and professionalism while managing inbound and outbound calls. Proficient in multitasking and maintaining attention to detail in a remote work environment.

Highest-signal resume keywords

Customer Service ExperienceCall Center ExperienceStrong Phone Communication SkillsAttention To DetailRemote Work Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Active ListeningEmpathyMultitaskingPositive AttitudeProfessionalism

Tools & Technologies

Documentation SoftwareHigh-Speed InternetRemote Communication Tools

Industry Keywords

Patient InteractionMedication RefillsAppointment ConfirmationsReferral InquiriesBackground Check

About the role

Key responsibilities & impact

Provide exceptional customer service to patients
Manage primarily inbound calls and outbound calls as needed
Assist with medication refills, referral inquiries, messages to doctors, and appointment confirmations
Submit documentation forms for calls
Multitask across several screens and programs during patient interactions
Type and talk simultaneously to document calls
Access company and client resources to handle calls accurately
Switch between tasks efficiently and calmly
Respond empathetically to patients and their needs
Maintain punctuality and attendance at scheduled times
Remain positive and professional in customer interactions
Cross-train as requested

Requirements

What you’ll need

1 year of customer service or customer support experience
1 year of previous call center or office background experience required
Previous remote work-from-home experience is a plus
Quick learner able to work independently
Strong phone and verbal communication skills with active listening
Excellent attention to detail
Must be 18 years of age
Background check required in accordance with state and federal laws
Must reside in AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY
Verified secure, reliable, dedicated high-speed internet service
Established dedicated work area with desk, chair, electrical outlet, and direct LAN connection

Benefits

Comp & perks

Shift differential of extra $1/hour for nights and weekends
Paid training, typically 2 weeks
Equipment shipped to full-time employees
Full-time schedule of 40 hours per week
Set Monday–Friday shift, 11:00am–7:30pm CST