Healthcare Customer Service Representative

Five Star Solutions

. Provide exceptional customer service to patients across multiple channels .

Posted 9/22/2026full-timeRemote • United StatesJunior💰 $14 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on empathy and effective communication. Proficient in managing high call volumes while maintaining attention to detail and professionalism in a remote work environment.

Highest-signal resume keywords

Customer Service ExperienceCall Center ExperienceStrong Phone Communication SkillsActive Listening SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Inbound Call ManagementOutbound CallingDocumentation SubmissionMultitaskingTyping While Talking

Soft Skills

EmpathyPositive AttitudeIndependenceQuick LearningComposure Under Pressure

Tools & Technologies

High-Speed Internet ServiceRemote Work Setup

Industry Keywords

Customer SupportPatient InteractionDocumentation FormsCross-TrainingBackground Check Compliance

About the role

Key responsibilities & impact

Provide exceptional customer service to patients across multiple channels
Manage large amounts of inbound calls in a timely manner, with outbound calling as needed
Assist customers with refilling medications, checking referrals, sending messages to doctors, and confirming appointments
Submit documentation forms for calls
Multitask using several screens and programs during patient/customer interactions
Type and talk simultaneously to document calls
Access company and client resources to accurately handle calls
Switch between tasks without losing efficiency or composure
Demonstrate empathy toward patients and their needs
Maintain punctuality and attendance at all scheduled times
Remain positive and professional in customer interactions
Cross-train as requested

Requirements

What you’ll need

1 year of customer service or customer support experience
1 year of previous call center or office background experience required
Previous remote work from home experience is a plus
Quick learner and able to work independently
Strong phone and verbal communication skills along with active listening
Excellent attention to detail
Must be 18 years of age
A background check applicable with state and federal laws will be required
Must reside in AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY
Must have verified secure, reliable, dedicated high-speed internet service
Must have an established dedicated work area with desk, chair, electrical outlet, and direct LAN connection

Benefits

Comp & perks

Shift differential: extra $1/hr for nights and weekends
Paid training, typically 2 weeks
Equipment shipped to full-time employees
Remote work arrangement
Full-time, 40 hours per week