Healthcare Customer Service Representative

Five Star Solutions

. Provide exceptional customer service to patients across multiple channels .

Posted 9/22/2026full-timeRemote • United StatesJunior💰 $14 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to manage high call volumes while maintaining attention to detail and empathy. Proficient in multitasking and effective communication, ensuring accurate documentation and positive patient interactions.

Highest-signal resume keywords

Customer Service ExperienceCall Center ExperienceStrong Phone Communication SkillsAttention to DetailRemote Work Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Documentation SubmissionMedication Refill AssistanceReferral Inquiry ManagementAppointment ConfirmationMultitasking Across Screens

Soft Skills

EmpathyActive ListeningPositive AttitudeProfessionalismIndependence

Tools & Technologies

High-Speed Internet ServiceDedicated Work AreaLAN Connection

Industry Keywords

Inbound CallsOutbound CallsCustomer InteractionsBackground CheckPunctuality

About the role

Key responsibilities & impact

Provide exceptional customer service to patients across multiple channels
Manage large amounts of inbound calls in a timely manner
Make outbound calls as needed
Assist customers with medication refills, referral inquiries, messages to doctors, and appointment confirmations
Submit documentation forms for calls
Multitask across several screens and programs during patient/customer interactions
Type and talk simultaneously to document calls
Access company and client resources to handle calls accurately
Switch between tasks without losing efficiency or composure
Maintain empathy toward patients and their needs
Maintain punctuality and attendance at all scheduled times
Remain positive and professional in customer interactions
Cross-train as requested

Requirements

What you’ll need

1 year of customer service or customer support experience
1 year of previous call center or office background experience required
Previous remote work from home experience is a plus
Ability to learn quickly and work independently
Strong phone and verbal communication skills, along with active listening
Excellent attention to detail
Must be 18 years of age
Background check required in accordance with state and federal laws
Must reside in AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY
Verified secure, reliable, dedicated high-speed internet service
Established dedicated work area with desk, chair, electrical outlet, and direct LAN connection

Benefits

Comp & perks

Starting pay of $14/hour, plus shift differential (extra $1/hr nights & wkds)
Paid training, typically 2 weeks
Equipment shipped to full-time employees
Remote work arrangement