Healthcare Customer Service Representative

Five Star Solutions

. Provide exceptional customer service to patients primarily through inbound calls, with outbound calling as needed .

Posted 9/22/2026full-timeRemote • United StatesJunior💰 $14 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication and empathy towards patients. Proficient in multitasking and utilizing technology to manage patient interactions efficiently.

Highest-signal resume keywords

Customer Service ExperienceCall Center ExperienceStrong Phone Communication SkillsAttention to DetailRemote Work Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

EmpathyActive ListeningMultitaskingPositive AttitudeProfessionalism

Tools & Technologies

High-Speed Internet ServiceComputerDocumentation Software

Industry Keywords

Inbound CallsOutbound CallingMedication RefillsAppointment ConfirmationsBackground Check

About the role

Key responsibilities & impact

Provide exceptional customer service to patients primarily through inbound calls, with outbound calling as needed
Assist with medication refills, referral inquiries, messages to doctors, and appointment confirmations
Submit documentation forms for calls
Multitask across several screens and programs during patient/customer interactions
Type and talk simultaneously to document calls
Access company and client resources to accurately handle calls
Change between tasks efficiently and calmly
Demonstrate empathy toward patients and their needs
Maintain desk availability, punctuality, and attendance during scheduled times
Remain positive and professional in customer interactions
Cross-train as requested

Requirements

What you’ll need

1 year of customer service or customer support experience
1 year of previous call center or office background experience required
Previous remote work-from-home experience is a plus
Quick learner and able to work independently
Strong phone and verbal communication skills with active listening
Excellent attention to detail
Must be 18 years of age
Background check required in accordance with state and federal laws
Must reside in AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY
Verified secure, reliable, dedicated high-speed internet service required
Established dedicated work area with desk, chair, electrical outlet, and direct LAN connection

Benefits

Comp & perks

Starting pay of $14/hour, plus shift differential (extra $1/hour for nights and weekends)
Paid training, typically 2 weeks
Equipment shipped to full-time employees
Full-time status, 40 hours per week