Healthcare Customer Service Representative

Five Star Solutions

. Provide exceptional customer service to patients .

Posted 9/22/2026full-timeRemote • United StatesJunior💰 $14 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on empathy and effective communication. Proficient in managing high call volumes while maintaining attention to detail and multitasking across various systems.

Highest-signal resume keywords

Customer Service ExperienceCall Center ExperienceStrong Phone Communication SkillsActive Listening SkillsAttention to Detail

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

EmpathyMultitaskingPositive AttitudeIndependencePunctuality

Tools & Technologies

High-Speed Internet ServiceRemote Work Setup

Industry Keywords

Inbound CallsOutbound CallsMedication RefillsAppointment ConfirmationsDocumentation Forms

About the role

Key responsibilities & impact

Provide exceptional customer service to patients
Manage large amounts of inbound calls in a timely manner
Make outbound calls as needed
Assist customers with medication refills, referrals, messages to doctors, and appointment confirmations
Submit documentation forms for calls
Multitask across several screens and programs during patient interactions
Type and talk simultaneously to document calls
Access company and client resources to handle calls accurately
Switch between tasks without losing efficiency or composure
Demonstrate empathy toward patients and their needs
Maintain punctuality and attendance at scheduled times
Remain positive and professional in customer interactions
Cross-train as requested

Requirements

What you’ll need

1 year of customer service or customer support experience
1 year of previous call center or office background experience required
Previous remote work from home experience is a plus
Quick learner and able to work independently
Strong phone and verbal communication skills along with active listening
Excellent attention to detail
Must be 18 years of age
Background check required in accordance with state and federal laws
Verified, secure, reliable, dedicated high-speed internet service
Established dedicated work area with desk, chair, electrical outlet, and direct LAN connection

Benefits

Comp & perks

Starting pay of $14/hour, plus shift differential (extra $1/hr nights & wkds)
Paid training, typically 2 weeks
Equipment shipped to full-time employees
Full-time schedule of 40 hours per week