Healthcare Customer Service Representative

Five Star Solutions

. Provide exceptional customer service to patients across multiple channels .

Posted 9/22/2026full-timeRemote • United StatesJunior💰 $14 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication and multitasking in a fast-paced environment. Proficient in managing inbound and outbound calls while maintaining attention to detail and empathy towards patients.

Highest-signal resume keywords

Customer Service ExperienceCall Center ExperienceStrong Phone Communication SkillsAttention to DetailRemote Work Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Active ListeningEmpathyMultitaskingProfessionalismPunctuality

Tools & Technologies

High-Speed Internet ServiceComputer ProgramsDocumentation Tools

Industry Keywords

Inbound CallsOutbound CallsMedication RefillsAppointment ConfirmationsBackground Check

About the role

Key responsibilities & impact

Provide exceptional customer service to patients across multiple channels
Manage large amounts of primarily inbound calls in a timely manner, with outbound calling as needed
Assist with medication refills, referral checks, messages to doctors, and appointment confirmations
Submit forms documenting calls
Multitask across several screens and programs during patient interactions
Type and talk simultaneously to document calls
Access company and client resources to handle calls accurately
Switch between tasks without loss of efficiency or composure
Demonstrate empathy toward patients and their needs
Maintain punctuality and attendance at all scheduled times
Remain positive and professional in customer interactions
Cross-train as requested

Requirements

What you’ll need

1 year of customer service or customer support experience
1 year of previous call center or office background experience required
Previous remote work-from-home experience is a plus
Ability to learn quickly and work independently
Strong phone and verbal communication skills and active listening
Excellent attention to detail
Must be 18 years of age
Background check required in accordance with state and federal laws
Must reside in AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY
Verified secure, reliable, dedicated high-speed internet service required
Established dedicated work area with desk, chair, electrical outlet, and direct LAN connection required

Benefits

Comp & perks

Shift differential of extra $1/hour for nights and weekends
Paid training, typically 2 weeks
Equipment shipped to full-time employees
Remote work arrangement
Full-time, 40 hours per week