Healthcare Customer Service Representative

Five Star Solutions

. Provide exceptional customer service to patients across multiple channels .

Posted 9/22/2026full-timeRemote • United StatesJunior💰 $14 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication and multitasking in a fast-paced environment. Proficient in managing inbound and outbound calls while maintaining attention to detail and empathy toward patients.

Highest-signal resume keywords

Customer Service ExperienceCall Center ExperienceStrong Phone Communication SkillsActive Listening SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Inbound Call ManagementOutbound CallingDocumentation of CallsMultitasking Across ScreensMedication Refill Assistance

Soft Skills

EmpathyPunctualityProfessionalismIndependenceQuick Learning

Tools & Technologies

High-Speed InternetRemote Work Setup

Industry Keywords

Customer SupportPatient InteractionBackground CheckRemote Work Experience

About the role

Key responsibilities & impact

Provide exceptional customer service to patients across multiple channels
Manage large amounts of inbound calls in a timely manner, with outbound calling as needed
Assist customers with refilling medications, checking referrals, sending messages to doctors, and confirming appointments
Submit forms documenting calls
Multitask across several screens and programs during patient/customer interactions
Type and talk simultaneously to document calls
Access company and client resources to accurately handle calls
Switch between tasks without loss of efficiency or composure
Maintain empathy toward patients and their needs
Remain available at the desk and maintain punctuality and attendance
Maintain positive and professional customer interactions
Cross-train as requested

Requirements

What you’ll need

1 year of customer service or customer support experience
1 year of previous call center or office background experience required
Previous remote work-from-home experience a plus
Quick learner and able to work independently
Strong phone and verbal communication skills along with active listening
Excellent attention to detail
Must be 18 years of age
Background check applicable with state and federal laws will be required
Verified internet service; secure, reliable, dedicated high-speed internet required
Established dedicated work area with desk, chair, electrical outlet, and direct LAN connection

Benefits

Comp & perks

Starting pay of $14/hour, plus shift differential (extra $1/hr nights & wkds)
Paid training, typically 2 weeks
Equipment shipped to full-time employees
Set Monday–Friday shift, 11:00am–7:30pm CST
Full-time status, 40 hours per week