Healthcare Customer Service Representative

Five Star Solutions

. Provide exceptional customer service to patients across multiple channels .

Posted 9/22/2026full-timeRemote • United StatesJunior💰 $14 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication, multitasking, and attention to detail while managing patient interactions across various channels. Capable of working independently in a remote environment with a reliable internet connection.

Highest-signal resume keywords

Customer Service ExperienceCall Center ExperienceStrong Phone Communication SkillsAttention to DetailRemote Work Experience

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Active ListeningEmpathyMultitaskingPunctualityProfessionalism

Tools & Technologies

Documentation SoftwarePatient Management Systems

Industry Keywords

Inbound CallsOutbound CallsMedication RefillsAppointment ConfirmationsReferral Checks

About the role

Key responsibilities & impact

Provide exceptional customer service to patients across multiple channels
Handle primarily inbound calls and outbound calls as needed
Assist with medication refills, referral checks, messages to doctors, and appointment confirmations
Submit documentation forms for calls
Multitask across several screens and programs during patient/customer interactions
Type and talk simultaneously to document calls
Access company and client resources to handle calls accurately
Switch between tasks without losing efficiency or composure
Maintain empathy toward patients and their needs
Remain available at the desk and maintain punctuality and attendance
Maintain positive and professional customer interactions
Cross-train as requested

Requirements

What you’ll need

1 year of customer service or customer support experience
1 year of previous call center or office background experience required
Previous remote work from home experience is a plus
Quick learner and able to work independently
Strong phone and verbal communication skills along with active listening
Excellent attention to detail
Must be 18 years of age
Background check applicable with state and federal laws will be required
Must reside in AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY
Verified secure, reliable, dedicated high-speed internet service required
Established dedicated work area with desk, chair, electrical outlet, and direct LAN connection required

Benefits

Comp & perks

Starting pay of $14/hour, plus shift differential (extra $1/hr nights & wkds)
Set shift 11:00am–7:30pm (CST), Monday–Friday
Paid training, typically 2 weeks from 10:00am–6:30pm (CST)
Full-time status, 40 hours per week
Equipment shipped to full-time employees