Healthcare Customer Service Representative

Five Star Solutions

. Provide exceptional customer service to patients .

Posted 9/22/2026full-timeRemote • United StatesJunior💰 $14 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to manage high call volumes while maintaining professionalism and empathy. Proficient in multitasking and utilizing various programs to assist patients effectively.

Highest-signal resume keywords

Customer Service ExperienceCall Center ExperienceStrong Phone Communication SkillsAttention to DetailActive Listening

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

EmpathyMultitaskingPositive AttitudeIndependencePunctuality

Tools & Technologies

High-Speed Internet ServiceRemote Work Setup

Industry Keywords

Patient InteractionMedication RefillsReferral InquiriesAppointment ConfirmationsDocumentation Forms

About the role

Key responsibilities & impact

Provide exceptional customer service to patients
Manage large amounts of inbound calls in a timely manner
Make outbound calls as needed
Assist patients with medication refills, referral inquiries, messages to doctors, and appointment confirmations
Submit documentation forms for calls
Multitask across several screens and programs during patient interactions
Type and talk simultaneously to document calls
Access company and client resources to handle calls accurately
Switch between tasks without losing efficiency or composure
Maintain punctuality and attendance at scheduled times
Remain positive and professional in customer interactions
Cross-train as requested
Demonstrate empathy toward patients and their needs

Requirements

What you’ll need

1 year of customer service or customer support experience
1 year of previous call center or office background experience required
Previous remote work-from-home experience is a plus
Quick learner and able to work independently
Strong phone and verbal communication skills, along with active listening
Excellent attention to detail
Must be 18 years of age
Successful background check in accordance with state and federal laws
Verified secure, reliable, dedicated high-speed internet service
Established dedicated work area with desk, chair, electrical outlet, and direct LAN connection

Benefits

Comp & perks

Starting pay of $14/hour, plus shift differential (extra $1/hr nights & wkds)
Paid training, typically 2 weeks
Equipment shipped to full-time employees
Full-time schedule of 40 hours per week
Set weekday shift, 11:00am–7:30pm CST
Paid training schedule, 10:00am–6:30pm CST