Healthcare Customer Service Representative

Five Star Solutions

. Provide exceptional customer service to patients .

Posted 9/22/2026full-timeRemote • United StatesJunior💰 $14 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on patient interactions, effective communication, and multitasking abilities. Proficient in managing inbound and outbound calls while maintaining attention to detail and empathy.

Highest-signal resume keywords

Customer Service ExperienceCall Center ExperienceStrong Phone Communication SkillsActive ListeningAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Call DocumentationMultitaskingTyping While TalkingMedication Refill AssistanceReferral Inquiry Management

Soft Skills

EmpathyIndependencePunctualityProfessionalismQuick Learning

Tools & Technologies

High-Speed InternetRemote Work SetupComputer Programs

Industry Keywords

Customer SupportInbound CallsOutbound CallsPatient InteractionsBackground Check

About the role

Key responsibilities & impact

Provide exceptional customer service to patients
Manage primarily inbound calls, with outbound calling as needed
Assist patients with medication refills, referral inquiries, messages to doctors, and appointment confirmations
Submit forms documenting calls
Multitask across several screens and programs during patient interactions
Access company and client resources to handle calls accurately
Change between tasks without loss of efficiency or composure
Demonstrate empathy toward patients and their needs
Remain available at the desk and maintain punctuality and attendance during scheduled times
Maintain positive and professional customer interactions
Cross-train as requested

Requirements

What you’ll need

1 year of customer service or customer support experience
1 year of previous call center or office background experience required
Previous remote work from home experience is a plus
Quick learner and able to work independently
Strong phone and verbal communication skills along with active listening
Excellent attention to detail
Must be 18 years of age
Background check required in accordance with state and federal laws
Verified internet service; secure, reliable, dedicated high-speed internet required
Established dedicated work area with desk, chair, electrical outlet, and direct LAN connection
Ability to type and talk simultaneously to document calls

Benefits

Comp & perks

Starting pay of $14/hour, plus shift differential (extra $1/hr nights & wkds)
Paid training, typically 2 weeks
Equipment shipped to full-time employees
Remote work arrangement
Full-time, 40 hours per week
Set Monday–Friday shift
Work schedule of 12:00am–8:30pm EST
Company-provided equipment