Healthcare Customer Service Representative

Five Star Solutions

. Provide exceptional customer service to patients across multiple channels .

Posted 9/22/2026full-timeRemote • United StatesJunior💰 $14 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on empathy and effective communication. Proficient in managing high call volumes while maintaining attention to detail and multitasking across various platforms.

Highest-signal resume keywords

Customer Service ExperienceCall Center ExperienceStrong Phone Communication SkillsActive ListeningAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

EmpathyMultitaskingPositive AttitudeIndependencePunctuality

Tools & Technologies

High-Speed InternetRemote Work Setup

Industry Keywords

Inbound CallsOutbound CallingMedication RefillsReferral InquiriesDocumentation Forms

About the role

Key responsibilities & impact

Provide exceptional customer service to patients across multiple channels
Manage large amounts of inbound calls in a timely manner, with outbound calling as needed
Assist with medication refills, referral inquiries, messages to doctors, and appointment confirmations
Submit documentation forms for calls
Multitask across several screens and programs during patient/customer interactions
Type and talk simultaneously to document calls
Access company and client resources to handle calls accurately
Switch between tasks without loss of efficiency or composure
Demonstrate empathy toward patients and their needs
Maintain punctuality and attendance at scheduled times
Remain positive and professional in all customer interactions
Cross-train as requested

Requirements

What you’ll need

1 year of customer service or customer support experience
1 year of previous call center or office background experience required
Previous remote work from home experience is a plus
Quick learner and able to work independently
Strong phone and verbal communication skills along with active listening
Excellent attention to detail
Must be 18 years of age
Background check required in accordance with state and federal laws
Must reside in Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming
Verified secure, reliable, dedicated high-speed internet required
Established dedicated work area with desk, chair, electrical outlet, and direct LAN connection

Benefits

Comp & perks

Starting pay of $14/hour, plus shift differential (extra $1/hr nights & wkds)
Paid training, typically 2 weeks
Equipment shipped to full-time employees
Full-time status, 40 hours per week
Set Monday–Friday shift, 10:00am–6:30pm MST
Work-from-home arrangement